Job Description

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Systems Improvement Officer

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Join Our Team as a Systems Improvement Officer

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About the Role

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We're looking for a proactive and technically skilled

Systems Improvement Officer

to help shape the future of housing services in Tower Hamlets. You'll work at the intersection of IT and service delivery, designing and implementing system enhancements that improve efficiency and customer experience.


This is a career-graded role, offering development opportunities across grades J to L, with increasing responsibility for project leadership, strategic system development, and cross-functional collaboration.

Key Responsibilities

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Act as subject matter expert on housing systems and functionality. Lead small to medium-sized system improvement projects. Analyse data to identify service improvements and data cleansing opportunities. Collaborate with Business Analysts, IT teams, and service managers to deliver business solutions. Develop training materials and support documentation for system users. Represent housing services in system specification and implementation with suppliers and strategic partners. Ensure systems align with corporate objectives and support cultural change.

What We're Looking For

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Strong understanding of housing management services. Experience in IT system support, development, or training. Knowledge of housing IT systems and application/database architecture. Ability to work collaboratively across teams and with external partners. Commitment to the council's TOWER values: Together, Open, Willing, Excellent, Respect.

Additional Information

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This post does not require a DBS check and is not politically restricted. Occasional evening or weekend work may be required to meet business needs. You'll be expected to maintain professional development and contribute to organisational learning and innovation.

Apply now

to help us deliver smarter, more responsive housing services for our residents.


All applications should be made via our online application system, no CVs or alternative forms of applications are accepted.


Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.


Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.


We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Files

LBTH-Systems-Improvement-Officer-JD-&-PS.pdf