Job Description

Job Advert

The Team Behind the Success



You'll be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, there's no better time to be part of our journey.



We've been enhancing managed services for UK organizations since 2003. We specialise in telephony, connectivity, managed IT, cyber security, and cloud infrastructure, providing customers with the tools they need to succeed. We're committed to evolving our services to meet their needs and exceed expectations. By joining us, you'll have the opportunity to make a real impact on the businesses we partner with--and the world around them.



At Telappliant, we are committed to providing an environment where every individual is valued, and your growth is at the forefront. In return for your hard work and fresh insights, we offer opportunities that accelerate your career development and provide the guidance needed to reach your full potential. Here, you'll not only enhance your skills but also build lasting connections with a team that shares your vision.

What's my mission?

Working as our Systems Installation Engineer, no one day will be the same, but some of the main duties as the primary contact for our customers with complex technical needs will be:



Designing, installing, & maintaining the overall performance of the voice network, including analogue, digital, VoIP, and line configurations and installations, voice mail and IVR, reporting, voice gateways, IP call processing equipment, contact centre/ACD equipment Processing service requests for telephony and network related service; supporting moves, adds and changes; resolving issues with telecommunications vendors and vendor installation assistance Troubleshooting, maintaining, upgrading, and providing solutions to voice quality issues and call routing problems and other complex hardware/software problems. Collaborating with end users, vendors, and other technical staff members on the identification, isolation and correction of problems as well as enhancements in the voice networks and systems You will be one of the voice technical resource and subject matter expert for the resolution of moderate to complex voice, voice mail, contact centre and call accounting issues, and will support junior engineers with any complicated cases.

Who will I be working with?

You will be joining a fantastic people focused, values led business, who has just achieved Best Companies Accreditation for 3 years running. Our business is growing rapidly and 2026 will be very busy. There has never been a better time to join us!



You will be working with a small and friendly Service Delivery team, working closely with our Account Managers and liaising with Support Engineers within our Stafford Office. This is a remote working role and the majority of your work will involve assisting our customers who are based across the midlands and the surrounding areas. You will also work closely with our Technical Product Manager on strategic solutions, including R&D for new and existing products You will be assisting our customers, predominantly onsite, but you will also be confident at verbal and email communication in order to provide remote assistance when required.

What do I need?

As you will be working within a team environment and speaking to customers on a daily basis, then your communication and customer service skills must be very strong. A good work ethic and level of professionalism and a desire to develop your skills will also be required. You will pride yourself of delivering outstanding customer service to all of our customers. You will be working autonomously and therefore will need a high degree of organisation skills.



To excel in this role you will need:

Previous experience in a hands-on role supporting / installing IP telephony systems Be able to troubleshoot and understand connectivity issues Be an excellent problem solver with strong analytical skills Good working knowledge of IP Networking and troubleshooting Experience of dealing with Routers, Firewalls and network configuration Experience of troubleshooting/resolving data related issues


Not to be greedy....but it would be an added bonus if you had the following Skills and experience:



2 years' experience working with Splicecom and Avaya systems (or similar) Experience with VMware and SUSE Linux Experience of configuration and management of Draytek products Understanding of SIP packets Detailed understanding of Subnetting and VLANS Experience with Linux and MySQL databases


You will need a full UK Driving License with access to your own vehicle, as this role will be 70% off site working with our customers. A car allowance will be provided.

We work hard and we play hard - just a few of our Benefits include:

25 days holiday, plus UK Bank Holidays An additional day off to celebrate your birthday Life insurance Group Income Protection Cyle 2 Work Scheme Private Medical (after 1 year service) Discounted Broadband EAP - 24-hour support to help with all of life's challenges.


Like us, you will have a passion for continuous development and development opportunities will always be available to you.

This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual.

Interested? Please apply with your CV and covering letter and we'll be in touch!