Job Description

About the job

We're looking for an experienced system specialist administrator to join our office-based team.

Job title: Systems Specialist Administrator Salary: 35,000k to 40,000k Contract type: Permanent Hours: 40 hours per week Location: Poole Holiday: 30 days paid (inc. bank holidays)

What you will be doing

Ensuring everyday administration tasks are completed within SLA. Onboarding of new customers onto CtrlCloud, including joining project management calls to identify setup requirements. Provide internal and online customer training on CtrlCloud. Support and participate in customer sales demonstrations. Ensure the sales team, account managers and business development managers have a good understanding of CtrlCloud so that they can identify key benefits for customers. Join account management calls to ensure the customer understands and utilises the available functionality of CtrlCloud. Act as a technical expert to provide guidance and support for internal and external users. Understand how CtrlCloud interacts with other systems to enable troubleshooting of user issues and to allocate work tasks to the appropriate teams as required. Identification, troubleshooting and resolution of technical issues. Documentation of software updates and user guides. Provide comprehensive and evidenced software testing of updates.

What's in it for you

Modern open plan office Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work scheme Unlimited 'tuck shop' snacks Free lunch every Friday Charity dress down day every Friday Cycle to Work scheme Complementary Happy Birthday vouchers Subsidised workplace massage 'Giveback Days' with food cooked onsite by the Management Team Eye vouchers Employee assistance programme (EAP) Company social and corporate events

Who we are

We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

You're someone who thrives in a technical support environment and loves solving problems with a keen eye for detail. You're confident with computers, quick to learn new systems and Excel is your playground especially when it comes to using formulae to prepare and analyse data. You've got experience producing clear documentation, leading training sessions, and you're comfortable giving expert advice, particularly when it comes to CtrlCloud. You're a natural organiser, able to manage your workload and prioritise tasks effectively. You're passionate about delivering great customer service, resilient under pressure, and always bring a "can do" attitude. Whether it's learning bespoke software, supporting system administration, or getting involved in demos and training, you're proactive, analytical, and ready to make a real impact.

Apply today!

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person