Job Description

To apply for this role please visit the Powys County Council website. Applications made through Indeed will NOT be considered. Visit https://en.powys.gov.uk/job-vacancies

About the role:

The Systems Support Officer ensures pension administration systems for the LGPS are compliant, efficient, and digitally advanced. Working with the Systems Manager, the role involves maintaining and developing systems like Altair and i-Connect, ensuring data quality, generating reports, and supporting members and employers. Key skills
include LGPS knowledge, technical proficiency, attention to detail, and strong communication. The postholder drives continuous improvement and integration of digital solutions.

About you:

Demonstrable expertise in pension administration systems, ideally Altair or equivalent platforms. Strong working knowledge of LGPS regulations and associated legislation. Advanced technical proficiency, with the ability to analyse, interpret, and
optimise data systems..

Proven ability to work autonomously and collaboratively, with excellent
interpersonal and communication skills.

High attention to detail and the ability to manage competing priorities under pressure.

What you will do:

1. Support System Management - Assist with Altair, i-Connect, Member Self Service, and Insights systems.
2. Maintain & Test Systems - Help with updates, testing, and troubleshooting to ensure smooth operation.
3. Manage Pension Data - Maintain accurate records, ensure data integrity, and comply with data protection regulations.
4. Reporting & Analysis - Produce and analyse membership data reports for quality and compliance.
5. Member & Employer Support - Respond to queries and resolve issues related to Member
6. Self Service and i-Connect.
Process Improvement - Identify opportunities for automation and efficiency enhancements in systems and workflows.

Job Types: Full-time, Permanent

Pay: 32,061.00-33,699.00 per year

Benefits:

Company pension Flexitime Work from home
Work Location: Hybrid remote in Llandrindod Wells LD1 5LG