Job Description

Key Responsibilities

General & Software Support

Prioritise and action requests from the systems support helpdesk, escalating as
needed.

Provide technical support via phone, video, remote access, and in person. Respond to support requests in line with school procedures and service
expectations.

Identify and resolve immediate issues where possible; follow up to ensure long term
solutions.

Produce clear and user-friendly guidance materials to assist the school
community in using ICT resources.

Hardware Support

Install, configure, maintain, and repair a wide range of technologies including
desktops, laptops, tablets, CCTV, access control, and telecommunications

systems.

Set up and manage user accounts, permissions, and access across school
systems.

Manage equipment loans, ensuring smooth booking, tracking, and return
processes.

School-Wide Technical Support

Set up and support the technical aspects of school events such as assemblies,
performances, open evenings, and the school prom.

Support the school's marketing and communication strategy, including updating
online platforms, recording and editing videos, and assisting with the creation of

digital publications.

Monitoring & Asset Management

Monitor and maintain records for equipment loaned to staff and students. Keep assest management systems up to date Support with accessing/retrieving CCTV footage as required in line with IT policy.
Nunnery Wood High School: Systems Technician: October 2025

Health, Safety & Security

Follow all relevant health and safety procedures and promote safe use of ICT
equipment.

Assist with safety checks and ensure safe working practices when installing or
maintaining hardware.

Support continuity, maintenance, backup, and security procedures as directed.
Primary School Support

Provide scheduled and ad hoc support to local primary schools under a service
level agreement.

Travel to primary school sites as required to deliver on-site technical assistance. Represent the Systems Support Team positively and professionally in all partner
settings.

Professional Development

Take part in training and development opportunities to enhance personal skills
and understanding of school-based ICT systems.

Attend and support staff ICT training sessions where appropriate.
Job Type: Full-time

Pay: 25,883.00-28,143.00 per year

Benefits:

Company pension On-site parking Sick pay
Work Location: In person