Job Description

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
Who are TA Oversight UK & Ireland?

The TA Oversight UK & Ireland (TAO UK) team provide back-office support and oversight for the Irish, UK and Luxembourg UK fund ranges. In line with the Franklin Templeton Code of Conduct, ensuring the highest standards of honest conduct and business ethics in all aspects of business activities, the team support the organization in the following ways: Stakeholder Support:TAO UK provides the key points of contact for Franklin Templeton in respect of those organizations providing Transfer Agent services. The role is, therefore, essential in helping Franklin Templeton manage interactions with service providers and so provide stakeholder support on a day-to-day basis to service the requirements of Specialist Investment Managers (SIMs), Compliance, Distribution or other functions of Franklin Templeton.
Outsourcing Oversight Assurance:Oversight is conducted via a monitoring framework using risk and control assessments to identify the annual plan. Oversight of Transfer Agent service providers in Ireland, UK and Luxembourg includes owning all events identified as being monitoring activities. This will include attending either onsite, or virtual, due diligence meetings, as well as weekly and monthly service reviews.
Project/Change Management:Provide technical advice, business impact assessment and project management services in respect of regulatory change, product change and operational/strategic change. TAO UK help ensure change management at Transfer Agent partners is carried out in accordance with their change program and delivers in a manner that ensures our funds remain compliant with all regulatory obligations and with adequate risk mitigation.


What will this role entail?

The TA Oversight Analyst will support the oversight and monitoring of Transfer Agency ( ~TA (TM)) services for UK and cross border UCITS and non-UCITS fund ranges, including managing and maintaining the relationships with key fund administration service providers, strategic distribution partners and other third parties where appropriate. You will be monitoring and reviewing Transfer Agency service levels and KPI's through the use of weekly operational meetings, and daily escalations. You will support the periodic reviews (including due diligence visits) of onshore and cross-border Transfer Agents to ensure compliance with internal procedures and guidelines as well as industry standards. In this role you will continually seek to improve internal procedures and processes and implement changes through to resolution.

What are ongoing responsibilities of the TA Oversight Analyst?Participate in the management of the relationship with the Transfer Agents to include meetings, conference calls and due diligence visits Oversee Transfer Agency changes to procedures or service level agreements Monitor service providers for any breach and errors, subsequent liaison with compliance department Support all project management services in respect of regulatory change, product change and operational / strategic change Support oversight function in risk and control self-assessment documentation, maintenance of departmental procedures and policies Share ownership of weekly meetings with all key service providers, ensuring accurate tracking of open issues and change items Act as key point of contact for all stakeholders in support of client service matters.


What qualifications, skills and experience would help someone to be successful?Prior experience of working in or with Transfer Agency or client service roles Good knowledge of the UK, Ireland or Luxembourg regulatory regime for funds including the specific expectation of best practice in outsourced fund administration oversight Strong team player who works effectively in an open, non-hierarchical environment with a willingness to learn and embrace change Self-starter displaying professionalism, energy and the ability to prioritize time, work under pressure and meet tight deadlines with good attention to detail Must be able to work in a small team, at times under pressure Must be able to react and resolve operational issues in a short time frame

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Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes. So, no matter your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We will provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.
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Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities.
As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.