Job Description

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Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.



This role offers an excellent opportunity to investigate Complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to 25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.

Benefits:

25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Hybrid working - (Working only 1 day in the office) Simply Health Care Cash Plan Pension Contribution based 5% Employee / 3% Employer




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Key Accountabilities

Education - at least 3 GCSEs or equivalent are essential and a degree is preferable. Ability to use own initiative. Ability to plan and prioritise workloads. Excellent listening and verbal communication skills. Good telephone negotiation skills. Ability to follow work processes and keep to Strategy. Ability to recognise when sensitivity and tact are required. Ability to make decisions and remain calm under pressure. Good IT skills including Word, Outlook, and experience of a Case Management System preferred. Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.


Technical knowledge to be developed:Understanding of Pre Proceedings Credit Hire The life cycle of a file Knowledge of common law and litigation principles An understanding of costs and protective offers How to prepare a case for litigation


Personal Development:This role offers an opportunity to develop a range of legal skills under supervision. Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work. In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.



Competencies:Effective Communication Prioritising and Organising Client Skills Adaptability People Skills Commercial Awareness Drive to Succeed


Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

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Experience, Skills and Qualifications

Experience of handling Credit Hire files with evidence of managing own case load Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Good telephone negotiation skills Ability to follow work processes and keep to Strategy Ability to recognise when sensitivity and tact are required Ability to make decisions Ability to remain calm under pressure Good IT skills including Word, Outlook, and experience of a Case Management System preferred Adhere to the Keoghs Values



Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

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Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.