Job Description

To provide support and assistance to both internal Service department and external customers, whilst maintaining a strong focus on the business objectives within the parts department. By delivering a high level of customer satisfaction the role is a vital part of the business.

A key front-line role that requires a consistent and professional approach to customer service at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with customers, whilst working as a team to both maximise sales and offer a high degree of technical knowledge.

Main focus areas include but not exclusive to;

Answering inbound calls

Work with other team members within the department to achieve all objectives

Action all enquiries from both internal departments and external customers

Adherence to all current procedures

Use of the CRM systems as per specified procedures

Accurately identify all parts required

Maintain a high standard of customer satisfaction through a friendly and helpful approach

Process customer orders in line with specified procedures

Maintain stock levels

Co-ordinate back-order process

Take ownership of parts related customer service issues and take the necessary action to achieve a satisfactory conclusion

Always keep customers up to date with current proceedings

This would suit someone from a parts background, preferably with a mechanical understanding and knowledge of tail lifts and their systems.

I you feel you have what it takes to join our progressive company please send your current CV together with a covering letter by email to kevin.arden@dhollandia.co.uk

Kevin Arden - Stores Co-ordinator

Tel: 01480 435266

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

On-site parking
Work Location: In person