Job Description

Tailoring & Tartan Retail Assistant

ScotlandShop is a retail business with a great reputation for providing quality fabrics, tailored clothing, and interiors products in over 500 tartans through our e-commerce website, flagship Edinburgh shop, Crieff, Perthshire shop, and Albany USA store as well as international pop-up events. We have a passion for Scotland and its heritage. We pride ourselves on delivering excellent and knowledgeable customer service.

Role Purpose:

We are looking for an enthusiastic Tailoring & Tartan Retail Assistant to work with our Edinburgh shop team, learning about tartan, clans and top-quality tailoring and delivering highly personal experiences to our international customer base.

Responsibilities: Sales & Customer Service:

Maximise in store sales on both ready to wear and custom-made items.

Build knowledge of tartans, clans, and fabrics to allow you to deliver our in-house Clan and Measuring Experiences

Measure for men's, women's and childrenswear and become an expert on tailoring options, helping customers to create custom made garments in the tartan of their choice.

Always provide the highest standards of Customer Service in line with our core values.

Process orders onto in-house system to be passed to tailors & manufacturers.

Teamwork:

Work as part of the in-store team and whole business to complete daily tasks and reach sales targets.

Participate in staff training and development to build knowledge and skills (some training will take place at our HQ in Duns).

Contribute ideas to make our business better through our EOS Management structure which ensures that everyone has a voice.

Daily tasks:

Ensure all items on the daily task sheet are completed with your fellow team members, to a high standard including daily pick list, dispatch of web orders and replenishment of shop floor.

Take responsibility to understand what needs to be completed each day and leave comprehensive notes for the following shift to complete them.

Depending on your shift, open and close the shop, including cashing up.

Stock:

Ensure shop stock is maintained and correct using the Tracker system.

Receive and process goods in shipments from HQ and be aware of stock availability, discontinued lines, new lines coming in etc and to communicate this to our customers.

Work with the Shop Manager to help plan stock and contribute ideas for new collections and products.

Work closely with HQ stock team.

Merchandising:

Assist Shop Manager to plan merchandising and shop window displays.

Ensure all merchandising tasks are carried out to a high standard & reflect our brand and current focus.

Include stats and information within daily reports on best-selling products, merchandising successes etc Daily Reporting:

Record customer footfall and relevant information on customers, where they came from, how they found us, what they were looking for etc. Work with our business development team to share this information and build on those contacts.

If closing, provide a daily report on sales figures, customer footfall and general feedback from the day, any issues and ideas.

Outreach & Events:

Welcome hotel concierge, tour guides and other local businesses in store and share our story and the experiences we offer to build awareness and reputation of the shop.

Assist with the promotion and delivery of in store events, and external events such as wedding shows, Highland Games and delivering our Experiences off site at events and venues. Housekeeping: Ensure that the shop is kept clean and tidy and that the housekeeping duties are carried out regularly.

Please note that we do not accept applications that have used AI to assist with the writing of your covering letter or CV.

Job Types: Full-time, Part-time, Permanent

Pay: From 25,396.80 per year

Benefits:

Company pension Employee discount Store discount
Education:

GCSE or equivalent (preferred)
Experience:

retail customer service: 2 years (preferred)
Work Location: In person