Job Description

Job Ref:

CAM2541

Branch:

Cameron House

Location:

Cameron House, Loch Lomond

Salary/Benefits:

30,000 per annum plus competitive company benefits

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Mostly working across office hours although evening and weekend training delivery will also be required from time to time.

Hours per week:

Full time, 5 days and flexible.

Posted date:

11/06/2025

Closing date:

13/07/2025###

JOIN THE PEOPLE BEHIND OUR PEOPLE

We have an exciting opportunity for a

Talent Service Excellence Trainer

to join our Learning Development team and play a key role in shaping the future of our resort's frontline teams.



Though just a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set within 400 acres of stunning Scottish countryside on the banks of Loch Lomond, our 5-star resort is home to a world-class spa with rooftop infinity pool, an 18-hole championship golf course, luxurious accommodation, exceptional dining experiences, a private marina, and a wide range of outdoor activities.



Whether it's a romantic wedding, a corporate retreat, or a relaxing getaway, Cameron House offers unforgettable experiences--and it all starts with our people.



Now, we're looking for someone who can help us deliver those experiences by developing and supporting the people who make them happen.


###

THE ROLE

Reporting to the Head of Learning Development, the

Talent Service Excellence Trainer

will be responsible for delivering engaging, practical training across all operational departments. You'll champion the first 90 days of the employee journey, ensuring new team members are welcomed, supported, and set up for success. You'll also help embed our

Clan Culture

into daily operations and ensure service delivery aligns with our

LQA standards

.



We're looking for a passionate and experienced

trainer

--someone who thrives on helping others grow and succeed. Whether your background is in hospitality, retail, education, or another fast-paced, people-focused industry, what matters most is your ability to

engage, inspire, and deliver impactful learning experiences

.



This is a hands-on, people-focused role that blends on-the-job coaching with structured learning, supporting both individual development and operational excellence.



Key things you will be responsible for:


Support the delivery and coordination of our Clan Welcome Induction and lead the onboarding experience across departments. Deliver a mix of on-the-job and off-the-job training for frontline teams, ensuring consistency and service excellence. Collaborate with department leaders to identify training needs and implement tailored solutions. Maintain and manage the Resort Training Calendar, ensuring all learning activities are planned and communicated. Guide the creation and implementation of development plans, supporting managers in tracking progress. Manage the ownership of the resort Learning Management System, driving engagement and learning path completion. Monitor guest feedback and service standards to identify training opportunities. Promote and embody our Clan Culture, acting as a role model for professionalism and guest interaction. Support wider HR and LD initiatives, including recruitment events and educational partnerships. Maintain accurate training records and ensure compliance with all relevant standards. Work closely with our external training providers to co-ordinate the success of training within our resort. Be an ambassador for our Graudate Management and Apprenticeship programmes, supporting the continued development of our teams.
###

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.


People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly - who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.
###

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

####

Essential Skills Experience:

+ Proven experience in delivering engaging, practical training across diverse teams
+ Experience creating and designing impactful training programmes and materials
+ Strong facilitation, coaching, and communication skills--comfortable leading both large group sessions and small on-the-job training
+ Understanding of the full training cycle and how to effectively transfer learning
+ Ability to build strong working relationships across all levels, with a flexible and collaborative approach
+ Excellent organisational skills and attention to detail
+ Experience training teams in guest service or customer-facing role.
+ Confident using digital tools and learning platforms (e.g., FLOW LMS)
+ Proficient in Microsoft Office (Word, Excel, PowerPoint)
+ UK Driving Licence####

Desirable:

+ Work-based assessor qualification or Certificate in Training Practice
+ Knowledge of hospitality operations (especially front office or guest experience)
+ Knowledge of apprenticeships and work-based learning
+ Personal Licence Holder

###

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.



We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:


Free meals when on duty, in our team cafes Pension scheme Refer-a-friend scheme Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays, rising with long service Free Leisure Club Membership, with friends and family discounts. Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products Supplier and local business discounts Free parking




And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.


Join The Team



Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.



Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.