Job Description

About The Role

Job Title:

Talk Community Customer Services Officer

Hours:

22.50

Salary:

HC5 25,989 to 28,142 per annum (15,804 to 17,113 pro rata)

Location:

Blueschool House, Blueschool Street, Hereford

Contract:

Permanent

Closing date:

5 September 2025

The role

Deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards and in line with the Talk Community strategic approach.



What will you be doing?



To deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.

About You

As a Customer Services Officer you will:



You will be a flexible individual able to deliver advice and services on behalf of the council and partner organisations. Front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential. The ability to relate well to the community is necessary. GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent are also essential.



Please contact Dave Pryce for an informal discussion about this role on david.pryce@herefordshire.gov.uk

Benefits of working for Herefordshire Council:

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

Pension

Scheme Enrolment in the Local Government (LGPS)

Generous Annual Leave:

31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum

Flexible working:

flexi-time, job-share, part-time hours and, in some instances, home working

Employee Assistance Programme:

24/7 access to support and counselling Payment of

professional membership fees

Pick your perks

- our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.



The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:


Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme; Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant; Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the and Person Specification for more details of this role.



To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.

About Us

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan 2024-28