Job Description

Job Introduction

Job Introduction

We are recruiting for a strategic operations role within our service management team, Talking Therapies Capacity Lead. This non-clinical leadership position is ideal for candidates with experience in people management, performance improvement, and capacity planning within NHS mental health services.



This is an exciting opportunity to join Turning Point's innovative NHS Talking Therapies service (formerly IAPT). At Wakefield Talking Therapies, we deliver evidence-based psychological therapies and seek a dynamic leader to oversee waiting list management, therapist capacity, and service responsiveness.



You will ensure national and local NHS Talking Therapies targets are met by optimising therapist availability, managing waiting lists, and maintaining a responsive, person-centred service. You will analyse complex data, identify trends, and lead collaborative action.



Our service supports people with common mental health challenges such as depression, anxiety, and phobias. We promote recovery, wellbeing, and personal empowerment through accessible care across a wide geographical area.



This hybrid role combines service-based and remote working for flexibility and balance.

Main Responsibilities

As Talking Therapies Capacity Lead, you will drive operational excellence across the service. You will lead strategic planning and delivery of therapist capacity, ensuring appointment availability meets patient demand. Your leadership will be key to achieving performance targets, managing waiting lists, and optimising therapist time.



You will line manage therapists, supporting their development through coaching, supervision, and performance oversight. Working closely with the leadership team, you will champion innovation and continuous improvement, embedding systems and processes that enhance service efficiency.



You will collect, analyse, and interpret performance data to identify trends, inform decisions, and drive action. Your work will reduce waiting times, improve service utilisation, and ensure the service remains agile and person-centred.

The Ideal Candidate

We're seeking a confident operational leader who thrives in a fast-paced, data-driven environment. You'll have a strong track record in managing people and performance, leading service improvement initiatives, and delivering results.



You'll be an excellent communicator who supports colleagues and drives change. Your analytical skills will help identify trends and improve service capacity and responsiveness. You'll take a structured approach to resource management, therapist planning, and waiting list oversight.



This non-clinical role suits someone with experience in NHS operations, mental health service delivery, or performance and capacity management. You'll join a collaborative leadership team committed to innovation, equity, and continuous improvement.



We prioritise staff wellbeing through an active wellbeing working group and flexible working

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.



We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.



You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost.



Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits


We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.


Turning Point

Attached documents

Role Profile - Talking Therapies Capacity Lead.pdf Apply