Job Description

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application. JOB LOCATION Surrey Wide with Head Office in Redhill JOB SUMMARY The Talking Therapies Service Manager plays a pivotal role in leading a large, diverse team to deliver high-quality psychological interventions. Working closely with Clinical Leads and Locality Managers, the post holder will provide both operational and clinical leadership, ensuring services meet national protocols and local contractual requirements.

Key aims of the role include:

Delivering a dynamic, effective, and efficient service that meets contractual, organisational, and patient needs. Providing strong people management, including recruitment, retention, performance, and welfare. Building collaborative relationships across primary care, mental health pathways, and partner organisations. Driving innovation, embracing change, and ensuring continuous improvement.



Aligning service objectives with NHS and organisational goals. DUTIES AND RESPONSIBILITIES OF THE POST Service Delivery Set and monitor performance targets with the COO, Clinical Lead, and Locality Managers. Lead service development and integration of Talking Therapies into neighbourhood models. Implement improvements based on co-design with people with lived experience and best practice guidance.



Ensure effective operational management of the IAPT team and compliance with statutory/regulatory requirements. Oversee risk management practices and ensure clinicians receive supervision and professional development. Maintain smooth patient pathways, including referrals to secondary care. Ensure waiting time targets are consistently met.



Monitor clinical performance and manage resources within budget to ensure sustainability. Analyse service usage to improve accessibility and efficiency Organisation Provide clear, positive leadership to motivate and inspire staff. Line manage Clinical Leads, Admin Leads, and Locality Managers, delegating appropriately while retaining accountability. Review service performance regularly, resolving issues and reporting findings to senior management.



Ensure appraisal systems and staff support structures are in place and adhered to. Communication Maintain effective communication systems within the service and with stakeholders. Actively listen to and incorporate feedback from people with lived experience. Respond appropriately to sensitive or contentious enquiries.



Represent the service at internal and external meetings. WORK SETTING AND REVIEW Manage workload efficiently and independently, escalating issues when necessary. Maintain confidentiality at all times. Participate in learning opportunities, progress reviews, and receive support from senior management.



INDIVIDUAL RESPONSIBILITIES Adhere to DHC policies, procedures, and relevant legislation. Complete mandatory training and ensure compliance at all times. Engage in reflection, self-evaluation, and continuous professional development. Contribute to organisational projects as required.



Undertake other duties commensurate with the role as agreed. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles. HEALTH AND SAFETY All Managers have a general accountability for ensuring, so far as is reasonably practicable, the health, safety and welfare of the employees under their direction at work. Ensure the health, safety, and welfare of employees under your direction.



Take reasonable care for your own actions and their impact on others. Follow all health and safety procedures and report any concerns promptly. EQUAL OPPORTUNITIES DHC is committed to equal opportunities. All employees must uphold the spirit and requirements of the policy, avoiding direct or indirect discrimination.