Job Description

Now hiring: committed permanent part-time staff.

- Skilled experience in Customer Service & Sales

- Must be 18 or over to apply

We're very excited to be hiring for the position of Salon Receptionist & Manager.

We are seeking a mature individual with exceptional energy and enthusiasm, along with a willingness to learn and adapt in a well established, friendly salon environment.

This role encompasses the responsibilities of a receptionist, along with additional duties and a higher level of responsibility. This includes maintaining stock levels and staying on top of current promotions.

The ideal candidate thrives in face-to-face interactions with clients, demonstrates confidence both in team settings and independently, and is capable of serving as the main point of contact for a small team of 3-4 employees. This individual should be adept at multitasking, skilled in upselling, and willing to cover additional hours when necessary.

Ideally someone relatively flexible with the possibility of picking up extra hours, weekends, holidays and with short notice. An opportunity to take on full time hours varying from a week to two months is possible.

Extra hours will be available including longer periods of full time hours

Leadership

: Ability to inspire, motivate, and guide team members towards achieving goals.

Communication

: Proficiency in conveying ideas clearly, both verbally and in writing, and active listening.

Decision-Making

: Capability to make informed and timely decisions, often under pressure.

Problem-Solving

: Aptitude for identifying issues, analysing situations, and finding effective solutions.

Time Management

: Skill in prioritizing tasks, managing schedules, and meeting deadlines. In charge of rotas, system bookings, running promotions etc.

Delegation

: Ability to assign tasks appropriately and trust team members to carry them out.

Interpersonal Skills

: Strong skills in building relationships, resolving conflicts, and managing a diverse team.

Strategic Thinking

: Vision to set long-term goals and plan for the future direction of the team or organization. Thinking ahead, arranging, collecting, ordering stock and change.

Financial Acumen

: Understanding of budgeting, financial reporting, and managing resources efficiently.

Adaptability

: Flexibility to adjust to changing circumstances and pivot strategies as needed.

Project Management

: Expertise in planning, executing, and overseeing projects to successful completion

Technical Proficiency

: Familiarity with industry-specific tools and technologies that aid in management tasks.

Performance Management

: Skills in setting performance standards, monitoring progress, and providing feedback.

Customer Focus

: Understanding the importance of customer satisfaction and implementing strategies to achieve it.

Ethical Judgement and Integrity

: Commitment to ethical practices and fostering an environment of trust and honesty. Trustworthy in handling cash flow.

Rota Hours

1/2 week days 10-8pm

Every Sunday 10am-4pm

OR

Saturday 10am-6pm

It is essential you have good flexibility for taking on extra hours (weekdays and weekends)

There will be an opportunity to take on full time hours over a 1-2 month period over the next 6 months.

Opening Hours

Mon-Fri 10am-8pm

Saturdays 10am-6pm

Sunday 10am-4pm

Job role includes

Opening and closing of the salon depending on shift pattern

Greeting Customers with friendly conversation

Creating and strengthening a professional relationship with clients

Upselling tanning products, sunbed courses and beauty treatments on behalf of our beauticians (commission to be made)

Taking phone bookings for Sunbeds and treatments

Communicating back and forth with the beauticians confirming appointments

Time management and multi tasking between clients appointments for sunbeds, nails, Botox, filler, spray tans, lashes, microblading, lash extensions, threading etc

Cleaning and tiding the salon to a high standard during shift

Working alone on reception excluding times when the beauticians has bookings

Taking cash and card payments

Cashing up

Ordering and managing stock

Running odd errands for stock & change

Requirements

Excellent customer service and assisting all who walk in the door

Experienced & Confident in Sales, Upselling

Passion to learn new skills

Smart, clean and professional appearance

Motivating in a position of Leadership

Consistently Punctual, trust worthy and reliable

Proactive thinking and consistently organised

Flexible and keen to work evenings and weekends with the possibility of last minute cover

Job Types: Part-time, Permanent

Pay: 12.21-14.00 per hour

Expected hours: 16 - 20 per week

Benefits:

Company pension Employee discount Flexitime Free parking On-site parking Store discount
Ability to commute/relocate:

Walton-on-Thames KT12 2SA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Can you tell us about any skills or experience you have that might be helpful in this job? Are you confident in taking on more responsibility than a receptionist, stock runs, being sole point of contact for a small team and money management?
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person