Job Description

Reference:
25-28585
Job title:
Tax Revenue Assistant
Directorate:
Finance
Service:
Revenue -
Closing date:
25/07/2025 10:00
Job type/Hours:
Permanent | 37 Hour
Salary:
25,584 - 27,269 a year
Pay Scale:
GS4
Location(s):
Caernarfon

Gwynedd Council offers an attractive employment package, for more information please click on this

Information Pack


Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.


We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.


(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)


For further information about this post please contact

Gerwyn Owen on 01286682670

Interview date to be confirmed.


Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH


Tel: 01286 679076


E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 25/07/2025

I

f

you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.



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Personal attributes

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Essential

Ability to work as part of a team and to a tight timetable. Have self-confidence and initiative to work independently, and a willingness to listen and learn.

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Desirable

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Qualifications and relevant training

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Essential

A good level of GCSE

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Desirable

Higher qualifications

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Relevant experience

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Essential

Have worked in an office or other workplace with experience of dealing with the public.

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Desirable

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Skills and specialist knowledge

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Essential

Ability to communicate through the medium of Welsh and English with members of the public courteously and possibly under difficult circumstances. Possess software skills with experience in the field or confident that he/she has the ability to get accustomed to spreadsheet work.

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Desirable

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Language requirements

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Listening and Speaking - Intermediate

Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.

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Reading and Understanding - Intermediate

Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).

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Writing - Intermediate

Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).



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Purpose of the post

Ensure that the people of Gwynedd are central to everything we do. Operate within the daily Tax process to ensure responsibility for correct exemptions, discounts, and payments. The role will involve a combination of back-office and front-line work, and the officer will be expected to contribute to ensuring an adequate number of officers are present during the Council's official opening hours.
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Responsibility for functions

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Main duties

Deal with general inquiries and process service requests received over the phone. Provide advice on public rights in the field of taxes and advise them on how to claim their rights. Ensure that the customer receives correctly adjusted bills following notifications of any change in circumstances. Deal with general inquiries and process service requests received via email/electronic form or paper, responding in the form of a letter or email. (Strong written communication skills required). Handle complaints from the public, referring more complex/contentious ones to the Tax Team Leader. Receive and process payments over the phone. Receive and process requests to pay by direct debit arrangement. Arrange timely refunds for any overpayments. Attempt to trace taxpayers who are in arrears and have moved without notifying us of their new address. Ensure clear and concise records of all customer contacts are kept as evidence of the process followed in case of tribunal proceedings. Process applications for discounts/exemptions by collecting evidence of entitlement. Use multiple systems (internal and external) to ensure the customer is not deceiving us regarding their circumstances. Agree on payment arrangements when the customer is in arrears. Assist recovery officers as needed. Process the results of systematic reviews. Responsibility for self-development. Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy. Operate within the Council's policies in relation to equal opportunities and equality. Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation. Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint. Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job. Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
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Special circumstances

The post holder will be required to complete a successful DBS check. * Due to the need for specific system knowledge at various key periods in the financial year, occasional unsocial hours working is expected.