Job Description

Applications are invited for the post of Teaching Learning and Student Experience (TLSE) Assistant, within the Information, Advice and Guidance team in the School of Biological Sciences.


We are seeking to appoint an enthusiastic to be part of our Information, Advice and Guidance Team, supporting students and staff within the School of Biological Sciences, working collaboratively in accordance with good customer care principles.


You will have experience of working with administrative processes in a customer-facing office environment. The role requires applicants who thrive in a busy team environment, who enjoy interacting with and supporting a wide range of people and who are flexible and responsive to customer needs. Strong organisational and accuracy skills are essential.


Excellent customer service skills are vital as you will be providing a face-to-face information, advice and guidance service via our School Student Support Hub and delivering other student experience related activities to our taught students.


Anyone wishing to work in a busy and challenging environment, who has an ability to work to tight deadlines whilst under pressure and can ensure high quality procedures (that comply with University rules, regulations and policies) be applied consistently, is encouraged to apply.


This role includes occasional evening work.


Please note that it is a student-facing role and therefore there is a requirement to be primarily based on campus.

What you will get in return:

Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.


Our University is positive about flexible working you can find out more here


Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.


Any CV's submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Anne Pinkerton


Email: anne.pinkerton@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.