Job Description

is responsible f or the provision of a reception/ front house service, ensuring that

telephone calls, correspondence and direct contacts with clients and other internal or external

agencies are dealt with in an appropriate, efficient and professional manner, using judgement and

discretion where necessary and ref erring complex matters to relevant senior members of staff .

They are also responsible f or the development, implementation and maintenance of of f ice

practices and procedures to ensure that all non-clinical requirements of the team are met. This

post is vital in providing a cost-effective, person-centred service.



is responsible f or the provision of a reception/ front house service, ensuring that

telephone calls, correspondence and direct contacts with clients and other internal or external

agencies are dealt with in an appropriate, efficient and professional manner, using judgement and

discretion where necessary and ref erring complex matters to relevant senior members of staff .



Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.



We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.



Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.



Inputting accurate patient information onto various databases. Supporting the local team with administrative duties. Typing of patient letters, reports assessments. Minute taking for team meetings.



To be the first point of contact for some patients who may be distressed. Cross cover for administrative staff of various grades in their absence. Other duties as required and dependant on the needs of the service.