Job Description

Job Advert


Every two hours, someone in the UK sustains a spinal cord injury. Aspire is a national charity providing practical support to help people move from injury to independence.



Aspire's Welfare Benefits Service is a telephone-based advice service supporting over 400 people each year. The team provides specialist guidance to help clients understand their benefit entitlements and access the financial support they need.



We are looking for a Team Assistant to join our busy Welfare Benefits team and play a key role in supporting the smooth and efficient running of the service. As the first point of contact, you will respond to enquiries, gather key information, triage cases, and book appointments, ensuring clients receive a professional, empathetic and timely response. You will also provide high-quality administrative support, maintaining accurate and confidential records and supporting the team's day-to-day work.



This is a varied and people-focused role, ideal for someone with excellent communication, organisation and IT skills. You will speak with clients daily and see first-hand the difference your work makes. Full training will be provided, so previous benefits experience is not required--just a willingness to learn and a commitment to Aspire's values.



This is a hybrid role. During the initial training period, you will be expected to attend the office two to three days per week. Once established, office attendance may reduce to as little as once per month, depending on the role and individual.



Aspire offers a supportive and inclusive working environment, with benefits including 27 days' annual leave plus UK bank holidays, flexible working options, an Employee Assistance Programme, trained Mental Health First Aiders, and a strong commitment to equality and inclusion.

To apply

,

please submit your CV and a cover letter

explaining how you meet the requirements of the role. As communication skills are essential, we are unable to accept AI-generated cover letters.

Applications will be reviewed on a rolling basis.



Closing date: 15th February 2025