Job Description

The closing date is 9th Oct 2025

Job summary

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An exciting opportunity has arisen for Administrators to work within the Somerset Hub for Coordinating Care team. The induction period for this post will be based at Priory House in Wells, with a view to be relocated to Ashford Court in Taunton, once training is completed.


The Somerset Hub for Coordinating Care consists of the Intermediate Care Bed Hub, Somerset Primary Link Urgent Referral Service, Hospital at Home Remote Monitoring Service and End of Life Care Coordination Centre. We are a friendly, hard working team and we heavily focus on health and wellbeing.


This job role will predominantly be based within the Hospital at Home Remote Monitoring Service but successful applicants will have the opportunity to work across the teams and support during staffing pressures.


You'll have strong attention to detail, advanced multitasking skills and will be comfortable working within a busy working environment.


Our service hours are 08.00 AM to 08.30 PM, 7 days a week, every day of the year and our service does not close. We are also open on all bank holidays.

Main duties, tasks & skills required

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You'll work closely with the Somerset Hub for Coordinating Care clinicians and administrators in facilitating a smooth referral process for service users and patients, providing a single point of contact for information on patients to be transferred / admitted to community hospital beds within the Primary Care Trust. You will be required to take Deep Vein Thrombosis and Rapid Response Therapy Referrals, escalate unwell patients in the Community to Clinical Staff or Management.


You may be required to support the Somerset Hub for Coordinating Care clinicians in providing an efficient referral process, to include booking transport and liaising with patients, as well as your own workload.


You will be required to take on supervision of the Patient Transfer Facilitators and liaise closely with the Operational Administration Managers.


You will be required to work across multiple computer system's, coordinate telephone calls and completing a range of reports.


Participate in team and Trust meetings as requested. You will be required to take minutes or type up minutes from recorded meetings.

About us

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As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.



The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.



There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

Job description

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Please see attached Team Coordinator for further details of duties and responsibilities. Please note that the s are currently under review, but if you would like more details or would like to come and visit the service to reach out to the hiring manager.

Person specification

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Qualifications

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Essential

ECDL / ability to use Microsoft Word, Excel and Outlook NVQ 3 or relevant experience



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Desirable

Minute Training or experience


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Experience

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Essential

Experience in the use of IT systems including Microsoft



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Desirable

NA


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Additional Criteria

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Essential

Excellent written and verbal communication skills. Excellent multitasking skills

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Desirable

NA


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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


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For help with your application, contact:

Eleanore (Ellie) Truckle


eleanore.truckle@somersetft.nhs.uk


07825945863


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Pay scheme

Agenda for Change


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Band

Band 4


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Salary

27485.00 to 30162.00 Yearly
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Contract

Fixed Term


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Duration

6 Month(s)


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Working pattern

Part-Time, Full-Time


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Reference number

184-OL-BL-3205


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Job locations

Ashford Court

Blackbrook Park Ave

Taunton

Somerset

TA1 2PX