Job Description

Field Support Team Leader

About Us:

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favorite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn't be in better hands.The time for our sector is now, and we are therefore looking for Field Support Agents.

:

This role involves both looking after your own team of Regional Managers to help drive performance and productivity as well as supporting clients in your designated regional with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks.

Your responsibilities will include but not be restricted to:

? To monitor and supervise the day to day operations of your Regional Support team

? The basic day-to-day tasks currently performed as a Regional Manager

? Managing the performance, dealing with escalations, and supporting your team

? Adhoc projects from Senior Management

? Field Accompaniments with your team members

? Deeper understanding of your territory and your team's territory

? Weekly and Monthly meetings with the Senior Team as well as your own team

? Monthly 1 on 1 Review with your team

? Being the voice of your team in all field support related matters

? To motivate and support your team to achieve company goals and targets.

Requirements:

The ideal candidate will have a strong technical leaning. We will provide full training; but a baseline of technical knowledge and interest is required. The hours of work are generally unsociable as they mirror takeaway opening hours. We will aim to reduce un-sociability as much as possible and balance this with time off during peak 'social hours' on a rota basis. We are looking for people who are personable, confident, ambitious to grow with the Company, and willing to learn and work hard.

Candidates must have a full clean driving licence and have access to a vehicle for work purposes

Benefits

Competitive Salary + Car allowance 33 days of annual leave (inclusive of Bank Holidays) Holiday purchase scheme - Buy up to 5 days holiday each year Employee Assistance Program Wellness Scheme Discounted Cancer Screening Discount Hub Cycle to Work Scheme
Gym Membership - Contribution of up to 30 per month Will Writing Service Mobile & Tech Salary Sacrifice Scheme
Heavily discounted Bupa Private Medical Policy (Select Complete) option for you and your immediate family, with most medical history disregarded. Death in Service - Salary x4 Life Cover
Job Types: Full-time, Permanent

Pay: Up to 36,960.00 per year

Schedule:

Weekend availability
Experience:

Leadership: 3 years (required) Customer Service: 3 years (required) Account management: 3 years (required)
Licence/Certification:

* Licence & Car (required)