Job Description

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Job Title: Team Lead - Verifications

Department: Fulfillment

Position Type: Full-Time/Remote

About The Role: A Verifications Team Leader is responsible for supervising, managing, and motivating staff to achieve organizational goals and business success. This role entails goal-setting and performance assessment, discipline management and conflict resolution, employee engagement and development, and overseeing day-to-day operations.

This Is What You\xe2\x80\x99ll Do:

• As part of your role you will need to motivate and enthuse your reports ensuring that you are approachable and prioritise employee engagement activities.
• Monitor the assigned work flow throughout the day ensuring that all individual team members are achieving what they need to achieve, reassigning where appropriate.
• Ensure that the team receive monthly feedback in their one to ones and provide adequate coaching and mentoring as required.
• You will have the responsibility of managing the teams performance against the operational goals, this will involve having weekly meetings with the Assistant Manager to discuss improvement plans where necessary and following up with individual team members on a daily basis.
• Co-ordinating with the Quality Auditor to understand gaps and trends in quality, working with them to resolve quality issues and trends.
• You will act as a point of referral and answer employee questions and provide guidance for the team.
• Use initiative to review procedures and identify improvements and efficiencies where possible, and highlighting these to the Senior Global Manager.
• Ensure that you follow the correct change management procedures when embedding new changes.
• Ensure that you are fully informed on the FCA procedure and that the team are working compliantly in line with the procedure.
• Liase and work with Client care to ensure that client issues are resolved within the required SLA time frame, this may involve attending client calls or client meetings.
• Respond to and work through tickets raised on Salesforce with the team.
• Lead by example by reflecting the company values and managing the team in line with the processes stated within the Employee Handbook.
• You will be expected to keep the Assistant manager fully briefed and informed on all aspects of the UK department.
• Support HR with recruitment needs.
• As this is a new location there may be other duties required to support the set up of the business such as office admin and location set up.

This Is The Job For You If You:

• Are proficient in MS Office Applications particularly in Excel and PowerPoint
• Have excellent interpersonal and communication skills (written and verbal)
• Is a self-starter, proactive, flexible, and adaptable
• Has exceptional organizational and time management skills
• Is able to deal tactfully, courteously, and professionally with all employees

This Is What We\'re Looking For:

• Ability to clearly address problems that arise

• Excellent communication skills

• Leadership skills

• Detail oriented and have the ability to multi task

• Strong client knowledge

• Investigative skills

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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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