Job Description

1 Opening
Nottingham

Role description

Team Lead - Back Office Operations

Department

Back Office Operations -Finance

Reporting To

Operations Manager

Location

: Nottingham (NG1)

Working pattern:

Hybrid - 3 days per week in the office

Availability

: Immediate joiners only (15 days or less notice)

Eligibility:

Must have the right to work in the UK



We are looking for an experienced Team Lead - Back Office Operations (Finance) to manage and develop a high-performing operational team within a regulated financial services environment. This role is key to ensuring service excellence, regulatory compliance, and delivery against client and business commitments

What you'll do:

Lead a back-office finance operations team to deliver agreed service levels and client commitments Monitor KPIs and quality metrics, driving corrective actions where needed Manage incidents, risks, and process issues, ensuring root cause analysis and resolution Support audits, system changes (including UAT), and ongoing process improvement Maintain accurate, compliant process documentation Plan team capacity and resources to meet operational demand Coach, develop, and motivate team members through regular feedback and performance management

Knowledge & Experience

Essential


Strong knowledge of back-office financial operations( Bankruptcy, IVA ) and customer service processes. Knowledge of internal systems, data, products, and services within a financial services environment. Understanding of internal incident management and problem resolution processes. Proven experience delivering customer satisfaction through data-driven operational processes. Experience managing high-volume workloads and multiple priorities. Strong understanding of UK regulatory requirements and relevant financial services legislation. Demonstrable people management experience, including coaching, performance management, and team development.

Desirable


Experience within the debt and credit industry. Experience working in an FCA-regulated organisation. Knowledge of data protection legislation and regulatory obligations.

Skills & Competencies

Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously. Strong analytical and problem-solving capability, able to quickly understand complex and technical information. Ability to work effectively under pressure while maintaining high quality and compliance standards. Excellent verbal and written communication skills. Strong influencing and stakeholder management skills, with the ability to build consensus. Sets clear expectations, holds individuals accountable, and drives delivery. Resilient, confident, and calm in challenging situations. Motivates and inspires others, promoting collaboration and continuous improvement.

Leadership Behaviours

Effectively leads and directs a team towards operational and business deliverables. Demonstrates adaptable leadership and management styles to create a high-performing culture. Communicates openly about performance challenges and supports improvement. Promotes strong working relationships and acts corporately for collective success. Adapts communication style to suit different audiences and stakeholder needs.

If interested , please apply for an immediate discussion with Talent team



#UST

Skills

Knowledge process outsourcing, Business process management, change management, data analysis,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.