Job Description

Description

This role offers an excellent opportunity to become a Team Leader, responsible for encouraging, mentoring & developing team members to their maximum potential.

This team investigates credit hire claims that are submitted through the MOJ portal from a tactical and strategic point. The role of Team Leader is to ensure that the team meets their objectives, KPI's and to continually improve the quality of the teams work.

Key Responsibilities

Being accountable for the operational performance of a team, with targets aligned to; Individual handler productivity Attainment of client KPIs including SLA management and indemnity spend Robust control of internal billing procedures Authority based technical supervision of MOJ & OIC files Assisting with the overall strategic approach on these claims and liaising with the Technical lead Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning Maximising the personal development of team members, identifying training needs and creation of succession planning Providing an 'environment' where team members feel motivated and deliver excellence Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes. Providing recommendations on adapting strategies in line with the above to improve our technical offering within the market and to ensure we stay market leading Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances. Effectively deal with complaints through agreed handling processes. Speaking with clients and developing relationships with key stakeholders.
Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Skills, Knowledge and Expertise

Has an understanding and previous management experience of the insurance industry ideally credit hire knowledge A track record of high performance in KPI driven environments Ability to produce and interpret performance reports of the team and its individual members Excellent listening and verbal communication skills Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc Ability to influence others Ability to remain calm under pressure Ability to take constructive feedback and set personal goals for continuous improvement



Ability to remain fair and objective at all times

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.