Job Description

Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Position
We're expanding our reach across a diverse portfolio of clients, and we're looking for a dynamic Team Leader to lead our dedicated Account Management team. In this pivotal role, you'll be the driving force behind team performance, client satisfaction, and revenue growth.
As the primary point of contact for our Account Managers, you'll ensure they deliver outstanding service, support seamless onboarding of new clients and sites, and maintain the highest standards of compliance. This is a fantastic opportunity to make a real impact as we continue to scale.
Key Responsibilities

• Lead and develop a team of Account Managers through onboarding, training, and continuous support.
• Conduct regular 1:1s, performance reviews, and appraisals to support team growth.
• Drive incremental revenue by fostering a proactive approach to account management.
• Ensure effective use of our CRM system (Zoho) across the team.
• Collaborate cross-functionally with Service Delivery, Sales, Customer Service, and Operations to enhance client outcomes.
• Gather and share valuable client feedback across internal teams.
• Ensure all client sites meet compliance standards (IPC/BPA) before launch, and maintain up-to-date contract documentation.
• Manage annual IPC audits in partnership with the Business Development Support Manager.
• Support the development of account plans for high-revenue clients to drive ongoing growth and innovation.
• Attend client meetings and conference calls to strengthen relationships.
• Contribute ideas and support for marketing initiatives tailored to key clients.
• Assist with recruitment and team development to address capacity and skill gaps.
• Help implement legislative changes (e.g., Parking Bill rollout) across the account management function.

Requirements
Who you are

• You're a confident, hands-on leader with experience in account management and a passion for client service.
• You have a natural ability to coach and inspire others, a sharp eye for process improvement, and a proactive approach to growing client relationships.
• Experienced in an Account Management or Customer Service role within a B2B environment
• Have the ability to adapt to changing plans and tasks with flexibility and drive

Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Other information
Salary: 41,000 per annum
Hours: 40 per week; Monday - Friday 9am - 5.30pm
Location: Lancing with hybrid flexibilities after probation period
Free onsite parking. Smart casual office dress code.
Additional Information
Our selection process is as follows: Application - Competency Based Interview - Office visit, interview and presentation
You must be able to legally live and work in the UK without sponsorship
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme - 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
(No agency speculative contact - thank you)