Job Description

:
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
We're rapidly growing our team and searching for an experienced Team Leader to join our customer-focused professionals in our Brierley Hill Office. This outstanding opportunity will empower you to actively nurture and guide our team of Commercial Account Handlers. You will be leading your team to provide support to our existing clients, while ensuring the customer remains our priority.
How you'll make an impact
In the first few weeks, you'll join our training academy. We'll provide you with all the necessary training to excel in your new career at Gallagher. You'll lead a team of Commercial Account Handlers, supporting them in assisting small to medium-sized businesses in finding insurance policies and achieving outstanding outcomes.
On a day-to-day basis, you'll:

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
• Conduct regular one-to-one and team meetings to offer guidance, feedback, and support
• Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
• Hit financial targets, ensuring the team sticks to the budget lines
• Conduct team audits to ensure the team pays close attention to detail
• Empower the team with knowledge of the products and policies
• Balance multiple tasks simultaneously, utilising a range of systems and working in a nurturing, friendly, and agile team

About You
About You
Previous experience as a team leader or in the insurance sector is preferred, but not required. Apply even if you lack some qualifications.

• Evident skills and experience within Commercial Broking (minimum four years' experience)
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA's
• Ability to display a motivated and goal-oriented attitude
• An approachable and open-minded management style
• Excellent communication skills and the genuine ability to listen, coach, mentor, and support team members
• Strong skills in utilising company data
• Previous experience mentoring and providing support to a team in the commercial insurance industry. We also welcome applications from candidates with Account Handling/Executive experience in the commercial insurance sector who are eager to transition into a leadership position.
• Eligible to work in the UK

Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Skills Required