Job Description

We are recruiting a Team Leader at Caerphilly County Borough Council.
Working hours: 37 Hours (7.24 Monday - Friday)
Contract Type: Permanent, Full Time
Location: Working hours can be split between home and office depending on specific task requirements.
Team: Council Tax Recovery
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of 31,537 - 34,434 and offer access to training and development opportunities.
This is an exciting opportunity to join Team Caerphilly in a busy customer facing service area and to provide support across the wider Council Tax and Business Rates Team.
The postholder will assist Senior Officers in carrying out the Council Tax recovery and enforcement processes to maximise Council Tax collection, and will have day-to day line management responsibility for managing the Council Tax Recovery Team, providing appropriate training and development opportunities.
Key duties will include maximising Council Tax collection, responsibility for post liability order actions, deal with complex arrears cases, and administer various insolvency actions that may apply to Council Tax debts, i.e. bankruptcies, insolvency practitioners by submitting insolvency claims and preparing write-off reports.
For the role, we ask that you have:

• 5 GCSEs Grade A*-C including Mathematics and English Language or equivalent relevant qualifications on the Credit and Qualifications Framework which require the same level of ability in Mathematics and English Language.
• Detailed knowledge of Council Tax recovery and enforcement regulations and relevant case law, including insolvency processes.
• IT literate and able to effectively use various software packages.
• Experience of dealing with customer enquiries and complaints and liaising with external organisations.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
To view the and Person Specification please select the relevant attachment from the attachments list
After reading the and Person Specification, if you would like to have an informal discussion about the role, please contact Sean O`Donnell/ Claire O'Brien on 01443 864013/ 01443 864017 or email
Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.
We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.
If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.
This role requires a basic check with the Disclosure and Barring Service.
Job title Team Leader Job reference REQ0010410 Date posted 29/08/2025 Application closing date 11/09/2025 Location Agile Working Salary Grade 7: 31,537 (SCP18) - 34,434 (SCP23) Package Pension Scheme, Generous Annual leave Entitlement, Employee assistance programme Contractual hours 37 Basis Full time Job category/type Customer Relations Attachments Job description
We are recruiting a Team Leader at Caerphilly County Borough Council.
Working hours: 37 Hours (7.24 Monday - Friday)
Contract Type: Permanent, Full Time
Location: Working hours can be split between home and office depending on specific task requirements.
Team: Council Tax Recovery
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of 31,537 - 34,434 and offer access to training and development opportunities.
This is an exciting opportunity to join Team Caerphilly in a busy customer facing service area and to provide support across the wider Council Tax and Business Rates Team.
The postholder will assist Senior Officers in carrying out the Council Tax recovery and enforcement processes to maximise Council Tax collection, and will have day-to day line management responsibility for managing the Council Tax Recovery Team, providing appropriate training and development opportunities.
Key duties will include maximising Council Tax collection, responsibility for post liability order actions, deal with complex arrears cases, and administer various insolvency actions that may apply to Council Tax debts, i.e. bankruptcies, insolvency practitioners by submitting insolvency claims and preparing write-off reports.
For the role, we ask that you have:

• 5 GCSEs Grade A*-C including Mathematics and English Language or equivalent relevant qualifications on the Credit and Qualifications Framework which require the same level of ability in Mathematics and English Language.
• Detailed knowledge of Council Tax recovery and enforcement regulations and relevant case law, including insolvency processes.
• IT literate and able to effectively use various software packages.
• Experience of dealing with customer enquiries and complaints and liaising with external organisations.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
To view the and Person Specification please select the relevant attachment from the attachments list
After reading the and Person Specification, if you would like to have an informal discussion about the role, please contact Sean O`Donnell/ Claire O'Brien on 01443 864013/ 01443 864017 or email
Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.
We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.
If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.
This role requires a basic check with the Disclosure and Barring Service.

Skills Required