Job Description

Applicants must be available for Saturday 24.05.2025 at 11:00am for an assessment / interview. Please do not apply if you are unavailable or if you cannot attend on that day.

About Us

Wing Yip is the UK's leading Oriental food retailer, proudly serving both trade and public customers. With over 50 years of successful trading, we operate from four locations--including our recently refurbished store in Nechells--and employ approximately 300 team members. As our business continues to grow, we are recruiting for various roles within our expanding team.

About the Job

This is a full-time position based on a 40-hour contract. You will be required to work 5 out of 7 days per week, and full flexibility is essential.

Role Overview

As a key member of the team, you'll work alongside colleagues and managers to support the daily operations of the store. You'll be encouraged to assess current practices and suggest improvements that can drive performance and efficiency. The role also involves delivering exceptional customer service and providing supervisory support across both the shop floor and warehouse.

Customer Service

Deliver strong leadership and outstanding customer service Handle customer enquiries and complaints professionally Ensure team members maintain a professional appearance in line with company standards

Merchandising

Ensure all product pricing is clear, legally compliant, and regularly updated Monitor stock levels and carry out daily checks on rotation and storage practices

Training & Development

Support and promote staff development within your department Assist in the onboarding and training of new employees Help ensure team members complete all required E-Assessments

Skills, Experience & Knowledge Required

Prior supervisory experience is preferred Strong organisational and time management abilities Proficiency in Microsoft Outlook, Word, and Excel Ability to motivate and lead a team while upholding company values

Additional Responsibilities

Adhere to food safety and chill chain procedures Maintain high standards of cleanliness and organisation throughout the store Ensure accuracy in stock control and inventory processes Promote and maintain a safe working environment, complying with all health and safety regulations Support other departments as needed Complete any other reasonable tasks as required by the role or management

About You

We're looking for someone who:

Is enthusiastic, proactive, and keen to learn Can work effectively across different departments Communicates clearly and solves problems with a positive attitude Is flexible with working hours, including weekends Is seeking long-term, stable employment (minimum 12 months commitment)

Please note:

Only applicants who submit a CV will be considered.

Job Type: Full-time

Pay: From 13.76 per hour

Additional pay:

Yearly bonus
Benefits:

Canteen Company events Company pension Employee discount Free flu jabs Free parking On-site parking Referral programme Store discount
Schedule:

Day shift Holidays
Location:

Croydon CR0 4NZ (preferred)
Work Location: In person