Job Description

Job Ref:

FOC1818

Branch:

Kaboodle

Location:

Kaboodle, Derry / Londonderry

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

varied shift patterns open to close across 7 day period

Hours per week:

25-40 (needs of the business)

Posted date:

04/08/2025

Closing date:

06/09/2025

We are currently looking for exceptional people to join our team and have a great opportunity for a

Team leader

.



As a

Team Leader

you will be expected to support managment with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.

Key Responsibilities

To supervise and assist in all operations from the activities, food service and bar operations and work closely alongside managment. To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard. To be familiar with the day to day business, so that you can prepare the team and be ready for action To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times Training and motivating team members. Ensuring all cash, charge, float and till procedures are carried out correctly. Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards. Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas. Support the Assistant Manager in encouraging and developing the food and beverage team.

What we are looking for:

Supervisory experience or be a strong Restaurant / Bar team member (preferred not a deal breaker ) looking to take on additional responsibility Great communication skills so you can chat to our guests and of course the team Availability to work evenings, weekends, and holidays. The ability to recognise what our customers want and need and be able to provide it. Good people skills - to work well in a team - we want work to be fun for all our employees Have a genuine interest in providing hospitality to our customers Confidence with systems and taking payments To be able to work well under pressure at times and multitask in a fast-paced environment Ensure prompt resolution of customer complaints

What we offer

Competitive pay with the opportunity for tips. Flexible working hours to suit your schedule. A fun, vibrant work environment in a leading entertainment venue. Opportunities for progression within the company. Staff discounts on food, drinks, and entertainment. Worldwide discount on IHG hotel rooms, for you, friends and family

If you're looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!