Job Description

Funky Monkeys is a large Soft Play Cafe, it is the ethos of Funky Monkeys that all customers should get excellent service in a clean, safe and relaxing environment and be served quality food and drink, presented well and be value for money.

Funky Monkeys is owned by SMS Platinum Group who own a number of leisure businesses, including the Air-tastic Entertainment brand. The company have seen substantial growth over the past 5 years and have plans to continue to grow. The company have an ethos of developing within and this could be an excellent opportunity to progress your career within our organisation.

The Scope/The Person

We're looking for an enthusiastic and approachable team member ready to take their first step into leadership. As a Team Leader, you'll support your team on shift by promoting a positive atmosphere, ensuring tasks are completed to standard, and helping deliver exceptional customer experience. Reliability, strong communication, and a willingness to lead by example are key.

Key Responsibilities/Deliverables

Managing Business Cost & Performance

Support daily operations by helping the team stay organised, productive, and efficient during shifts.

Ensure team members are following the shift rota and assist with basic coordination of breaks and task assignments under the guidance of management. Support the smooth flow of daily tasks by staying aware of customer needs and team activity, communicating any issues to supervisors or managers. Help maintain stock presentation standards (e.g., restocking floor items or notifying management when supplies run low) but not responsible for stock counts or financial tracking. Keep the team focused and productive during shifts by setting a good example and offering on-the-spot guidance. Maintain accurate records relating to shift activities, such as daily cash handling, incident logs, and team communications. Ensure smooth handover procedures between shifts by communicating key updates and team responsibilities.

HR & People Management

Act as a first point of support for team members during shifts, while promoting a positive and respectful working environment.

Lead by example with punctuality, attitude, and professionalism in every area of the business. Offer support and encouragement to new or less experienced team members by showing them correct procedures and reinforcing training. Help the management team identify team strengths and opportunities by providing basic feedback when requested. Support a friendly and inclusive team culture, addressing minor team concerns as they arise and escalating anything serious to the shift supervisor or manager.

Safety & Compliance

Maintain high standards of safety and hygiene by following company procedures and helping others do the same.

1. Follow and enforce all company policies and procedures during shifts, including safety, hygiene, and security protocols.

2. Alert a supervisor or manager immediately if you notice any safety issues, equipment faults, or customer incidents.

3. Help team members keep work areas clean and compliant with hygiene standards throughout the shift.

4. Encourage safe behaviour among team members and customers, stepping in or escalating where necessary.

5. Ensure safe cash handling procedures are followed, including till operations, float counts, and end-of-day processes.

Customer Experience and Service Levels

Provide a great customer experience by delivering excellent service and encouraging others to do the same.

Greet and interact with customers in a friendly and professional manner at all times, supporting team members in doing the same. Support the presentation and atmosphere of the centre by maintaining clean, tidy, and welcoming areas during your shift. Ensure customer rules and participation policies are followed safely and respectfully by both staff and guests. Assist in resolving basic customer queries or concerns and escalate anything more complex to the supervisor or manager. Actively promote FACT behaviours.

Essential Experience:

1. Previous experience in a customer-facing role.

2. Demonstrated reliability, a positive attitude, and the ability to work well as part of a team.

3. Willingness to take on responsibility, support others, and lead by example during busy shifts.

4. Good communication skills and a strong desire to develop leadership experience.

Job Types: Part-time, Permanent

Pay: 10.50-12.50 per hour

Expected hours: 10 - 35 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Store discount
Schedule:

8 hour shift Holidays Monday to Friday Weekend availability
Experience:

Management: 1 year (preferred)
Work Location: In person

Application deadline: 04/07/2025