Job Description

Newport Live is an award winning not for profit sport, leisure, and cultural trust; and registered UK Charity with an excellent track record of delivering innovative programmes and services to our communities and residents that 'inspire people to be happier and healthier'.

We have a great opportunity for a Team Leader within our Food & Beverage team, who will be responsible for operating our cafes, bars and catering events. Whether you are an experienced F&B Team Leader looking for a change, or an F&B Assistant who wants to take the next step up, we'd love to hear from you.

As this role requires the sale of alcohol, all applicants MUST be at least 18 years old.

With a focus on menu items quality and appearance, service and delivery times, and the fine details with our customers that define excellent customer service, you will lead by example, setting high standards of food hygiene, cleanliness, and presentation of our venues, and supervising our Food & Beverage Assistants.

Essential for your application:

Experience of working in a busy, customer-facing catering environment Advanced Food Hygiene Certificate (Level 3) (or willing to achieve)*
Personal Licence Holder (essential for the role but not your application)*
Allergen Awareness Ability to adapt quickly to changing priorities and demands with a flexible attitude and approach Comfortable working under pressure during busy periods, without sacrificing accuracy or customer service levels Confident IT user Full UK driving licence (and willingness to add business cover to your insurance)

Beneficial to your application:

Experience of supervising a small team Experience of stock control and ordering Relevant NVQ qualification relating to food/catering Health and Safety training / qualification Ability to communicate in Welsh (or any other languages in addition to English*

This role is primarily based at the Regional Pool and Tennis Centre (Newport International Sports Village) with the requirement to cover shifts at the Riverfront as may be required, and any other venues where we may hold pop-up catering / bar facilities.

At the Pool and Tennis Centre, you will be responsible for the day-to-day running of the cafe, and catering services for any meetings we are hosting, as well as busy events such as swimming galas, tennis tournaments and track events at the Geraint Thomas National Velodrome of Wales (also located at Newport International Sports Village).

At the Riverfront, you will be responsible for the day-to-day running of the cafe and the catering services for any meetings and events we are hosting for visitors; during events and performances you will also be responsible for the running of our bars.

Main duties will include:

Daily duties of running the cafe including customer service, cleaning, food preparation, compliance checks (such as opening and closing check lists) and all record keeping Ensuring individual compliance and accountability for health, safety, food hygiene, and all legal requirements, standards, policies, and procedures Holding a Personal Licence and controlling the sale of alcohol Scheduling colleague rotas for your team, for correct cover levels in place for the day-to-day running of our cafe and bars, and for any meetings, events, or parties as necessary Supervising our Food & Beverage Assistants, including performance management and development reviews Ensuring all information, expectations and targets are clearly communicated to your team as necessary Assisting with stock control and ordering Deputising for the Food & Beverage Manager when required

Hours:

37 hours per week with flexibility required around your working pattern, to align with programmes and events. Our operational hours will include shifts that cover early mornings, evenings, weekends and bank holidays.

Salary:

Starting at 24,612 per annum

Benefits:

33 days per year holiday (including bank holiday entitlement), free Newport Live membership, generous pension scheme, free on-site parking, cafe discount, uniform provided, cycle-to-work scheme and wellbeing programmes

As there is a requirement to move stock and equipment on occasion, you must hold a full UK driving licence and have access to your own car/vehicle with the willingness to add business cover to your insurance policy.

You should have the drive and passion for working in a sporting and leisure environment, and demonstrate our core values of Care, Passion, Teamwork, Inspiration, Innovation, and Inclusivity.

For further information on Newport Live and to see the full for this role, please visit our website: www.newportlive.co.uk/careers

Job Types: Full-time, Permanent

Pay: From 26,364.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Application question(s):

As this role involves the sale of alcohol, please confirm you are at least 18 years old by typing YES in the answer box:
Licence/Certification:

Personal Licence (preferred) Driving Licence and access to a vehicle (required) advanced food hygiene certificate (level 3) (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person