Job Description

Team Leader (Connections Services)
Glasgow HQ, 320 St Vincent Street, Glasgow, G2 5AD
Salary, 44,000- 55, 000 per annum + benefits
Help us create a better future, quicker
Are you ready to lead a dynamic team and help drive exceptional customer service? Join us as a Connections Services Team Leader at SP Energy Networks.
In this pivotal role, you'll prioritise customer satisfaction and exceed expectations through effective leadership, mentoring, and coaching. You'll manage our Connections team, who are responsible for providing quotes and managing applications for customers regarding connections, disconnections, and service alterations on our network. In this leadership role, you will help to deliver outstanding customer service, ensure regulatory compliance, and support innovation and change management. Your commitment to staff development and proactive approach during exceptional events like storms will be key to our success.
If you're ready to inspire your team and make a significant impact, apply now and lead the way with SP Energy Networks!
What you'll be doing

• Lead and mentor a team to deliver exceptional customer service, meeting our business goals.
• Ensure regulatory commitments and compliance standards are met by maximising team output.
• Foster a collaborative, innovative, and agile department that encourages staff development.
• Support change management and ongoing quality monitoring.
• Ensure teams receive all relevant training to handle customer enquiries with first-class service.
• Being proactive and flexible during exceptional events e.g., storms.
• Manage HR processes like performance monitoring and absence management.

What you'll bring

• Strong communication skills (both written and verbal).
• Excellent planning and organising capabilities.
• Effective leadership and motivational skills, with a flair for influencing and collaborating.
• Excellent customer service skills; able to coach, train, and mentor staff in customer service.
• Ability to remain calm, customer-focused, and act decisively in fast-changing circumstances.
• Previous experience as a Team Leader/Manager, working in fast-paced environments.
• Computer literacy, including strong knowledge of Microsoft Office (Excel, Access, PowerPoint).
• Adaptability to new systems.
• Flexible approach to working additional hours as part of emergency operations e.g., storms.

What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave

• Holiday Purchase - perfect your work/life balance with extra annual leave

• Share Schemes

• Payroll Giving and Charity Matched Funding

• Technology Vouchers - save more and spread the cost of your technology purchases

• Electric Vehicle Schemes - to help you transition to green/clean driving

• Cycle to Work scheme and Public Transport Season Ticket Loans

• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing
5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below June-25-2025