Job Description

Description

The Team Leader will be responsible for the operational management of a litigated RTA team. They will encourage, mentor and develop all members of the team to including File Handlers, Paralegals and Admin Assistants. They will ensure the team meets is objectives and targets and to continuously improve the quality of the team's work.

Key Responsibilities

Monitoring the caseload/workload of team members distributing files or tasks and dealing with capacity planning Maximising the personal development of team members and identifying training needs ensuring that post training evaluation takes place Providing an 'environment' where team members feel motivated Promoting team working Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans Monitoring weekly and monthly financial management information of the team and team members and managing performance of team members against Key Performance Indicators Checking incoming and outgoing post as required by administrative policies and procedures Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings. Speaking with clients and developing relationships with key stakeholders. Managing team members according to the firms policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances Effectively deal with complaints through agreed handling processes.


Working Hours

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton

Skills, Knowledge and Expertise

Must have experience managing a team on an operational level


Must have litigation experience


Experience handling a Fast Track and Multi Track caseload


Strong Complaints handling skills


Excellent listening and verbal communication skills


Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.