Job Description

Job Title : Team Leader

Reports to : Site Manager

Location : WAF2: Mark Street, Sandiacre, Nottingham, NG10 5AD

About us

At

We Are Fulfilment

, we

Enable Greatness

.

We Enable Greatness by delivering the world for our partners, supercharging their ecommerce by providing them with an outstanding fulfilment service, backed by a suite of tools, support and knowledge.

We enable greatness by fostering a culture of learning and trust, supported by world-class colleagues. We adopt and encourage a growth mindset and never let our egos get in the way.

We enable greatness by focusing on value-added services to promote growth, cost efficiencies and collaboration. We help businesses thrive in ecommerce and the retail space by reimagining supply chains and providing market-leading insight.

It's our talented and passionate team that drives our growth and makes our fulfilment centres home to the inspiring brands of the future.

We do this by staying true to our values:

We Are Originators

We Are Innovative

We Are Authentic

About your role

As a

Team Leader

at

WAF2

, you will play a key role in leading operational activity across the fulfilment centre. While your primary focus will be supporting the Trade function, this position is intentionally broad to allow flexibility and support across other areas of the operation when needed.

You will take ownership of outbound despatch processes, manage courier coordination (including through the Lockwoods courier portal), and ensure consistent high standards in daily workflows.

How does your department fit in with the overall mission of the company?

The team you'll lead is vital to our mission of enabling greatness for our clients. From efficient order despatch to seamless operational coordination, your team ensures that goods leave the warehouse on time, in full, and with care.

How you operate

You're a clear communicator and confident decision-maker You stay calm and organised under pressure You lead by example and get stuck in when needed You work collaboratively across teams You focus on solutions, not blame

Key Responsibilities

Lead and support a team to ensure smooth operational workflows Oversee outbound despatch processes, including courier bookings Coordinate all courier bookings via Lockwoods' portal Liaise with drivers and warehouse operatives to meet despatch deadlines Ensure all orders are packed and ready for timely collection Act as the go-to contact for courier issues and resolution Support and motivate the team to meet performance standards Maintain accurate records and escalate issues as needed Ensure compliance with health & safety and despatch protocols Support cross-functional training and operational flexibility Provide hands-on support to meet daily operational targets

How you know you're doing a good job

Courier bookings are completed on time and accurately Collections happen smoothly with minimal issues Your team is productive, motivated, and engaged Communication with internal teams and couriers is clear You contribute ideas for continuous improvement and uphold quality standards

At We Are Fulfilment, everyone is welcome

We work hard to create an inclusive culture for everyone. We believe that different sets us apart -- so no matter what you look like or where you come from, we want to hear from you.

Job Type: Full-time

Work Location: In person