Job Description

Team Leader, OTC (Corporate Collections)


Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes. Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work.

What will I be doing?

Under the guidance of the Manager/Senior Manager OTC, you will be responsible for the management and delivery of allocated collections processes within agreed delivery schedules. You will contribute to Hilton's Centre of Excellence ability to offer a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to suggest and play a key part in the planning and deliver of efficiencies is a requirement of this role


The Role Holder will work with the team, and OTC Leadership to support the delivery of change programmes, which will involve maximizing the benefits available to deliver best-in-class centralized Hotel Accounting & collections services. You will have meticulous attention to detail when dealing with large volumes of data. You should be able to communicate and influence within the team and with Senior stakeholders to build and maintain effective relationships whilst adopting a strong customer-focused ethos. A requirement of the role will be to contribute to projects whilst maintaining service levels within the deliverables on a daily/weekly & monthly basis. All tasks should be completed with adherence to the control environment

Essential Functions in more depth:

Provide direction & motivation to direct reports on a daily basis with the goal of ensuring all the function tasks are performed in the most efficient and effective way Lead the day-to-day deliverables of the team to deliver efficient services, with a customer focused approach at all times, whilst ensuring collections targets are met Manage tasks which relate to internal and external international fee credit and collections activities Manage the monthly communications cycle ensuring data is reviewed prior to sending Supervise and evaluate OTC Team Members and build competence with relevant employees through training, best practice sharing and development opportunity reviews leading regular 121s and formal performance discussions Support the team in reviewing processes & suggesting better more efficient ways of performing their tasks Liaise with key business stakeholders within various business areas to enable an efficient operation of OTC processes in accordance with Service Level Agreements Contribute to delivery of monthly Debt Committees & Brand Performance Support/Directors of Franchise Support & Owner Relations meetings ensuring that collation of data is completed in a timely & accurate manner flagging any significant customer issues or trends that should be considered for reporting Support discussions with Brand Performance Support, Directors of Franchise Support, Owner Relations & Legal teams on all pre-defaults, NOD's (Notice of Default) and payment plans Negotiate payment plans / schedules with customers as required ensuring good balance between timely debt recovery & risk Escalate large debt amounts / past due accounts from the team to OTC management and other stakeholders as appropriate in a timely manner Monitor cross currency payment receipts to ensure they are captured accurately Build and maintain strong relationships with strategic management partner groups, owners and key customers Manage customer allocation to team ensuring complexity and key relationships are taken into consideration Set-up and lead team meetings, huddles, etc. pertinent to work assignments and other business-related activities as required Continually analyse and provide input to the OTC management team in evaluating the effectiveness of processes and suggest ways to streamline in order to maximise efficiency Monitor and make recommendations to manage & clear aged debtor and unallocated cash items supporting the team as required Provide structured input with supporting data to the review and monitoring of SLAs / OLAs Work with SSC and other functions to monitor and resolve queries and escalated items, to enhance payment cycle Ensure all Team Members complete tasks critical to Accounts Receivable close to ensure smooth close and reporting achieved per strict deadlines Perform analysis & reconciliations of key customer accounts as required to resolve allocation/payment/withholding tax variances. Support and train team to perform same task across different levels of customer complexities Review & reconcile payment plans for accurate compliance status where required - supporting team with developing required skills Accurately complete allocated reporting on Hilton AR process, analysing the data and highlighted any observations / trends Design and deliver cross training plan which is aligned to OTC Skills Matrix, TMX or other similar tools - update regularly Ensure the privacy and security of confidential information ensuring the team maintain records and documentation in line with Hilton standards Contribute to the various Hilton audit programs and provide the necessary information in a timely manner to ensure effective closure of requests

Experience and Skills:

Self-starter with a 'can-do' approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands Able to handle multiple demands and appropriately priorities responsibilities, supporting team members to do the same Good people & task supervisory skills with the ability to motivate team members. Critical thinkers who use both quantitative and qualitative analytical skills including logic and reasoning to identify, and support others to identify, the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Strong analytical and technical skills with exposure to general ledger accounting and reconciliations Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions Strong inter-personal skills and able to build and maintain effective working relationships with direct reports, co-workers, managers and clients with well-developed written and verbal communication and comprehension skills Ability to identify financial issues, recommend and execute mitigating actions Sound knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft Experience in identification and delivery of process improvement, refinement and automation opportunities Language skills would be advantageous
Direct reports:


Senior Analyst(s), OTC Corporate Collections Analyst(s), OTC Corporate Collections

What are we looking for?

Required Qualifications & Experience:


High school/GED Ability to demonstrate a track record of supervisory experience Extensive professional experience Ability to demonstrate a track record of collections experience Proficiency in Microsoft Excel, Word, and Outlook Willingness to support business hours of regions supported by the team if required
Preferred


Bachelor's degree

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of more than 20 world-class brands, which are some of the most recognized hotel brands in the world. We have more than 100 million members in our award-winning customer loyalty program, Hilton Honors.

What will it be like to work for Hilton?

With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.


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