Job Description

About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you\xe2\x80\x99re close but not an exact match, we encourage you to apply. We\xe2\x80\x99d be thrilled to receive applications from exceptional individuals like yourself.


Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher\'s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you\'ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we\'ll build a legacy of trust and triumph in the dynamic world of risk management. Overview:
At Gallagher, we\xe2\x80\x99re looking for a Team Leader to join our Real Estate Broking operation function based in Chichester.


Are you organised, ambitious and keen to set the example for others?


You will provide leadership and support for a Team of 7 experienced Broking support staff based across the UK and will be the main escalation point. Responsibilities:

• To work alongside and support the Head of Operations whilst managing the process and performance of a team of 7 broker support staff
• Deliver a high quality service to our clients at all times.
• Champion compliance and adhere to internal and external regulations.
• Provide oversight and technical support to Gallagher colleagues. Seek, to improve business knowledge, capability and enhance your personal development along the way!
• Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
• Manage and stay on top of the teams workloads and allocate accordingly to make sure standards are maintained.
• Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals.
• Champion data integrity and make sure all details entered into our broking platforms by the team is accurate.

Qualifications:

• Team Leader experience would be preferable. We are open to considering Senior Handlers looking to step up into a Team Leader role.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
• Previous experience in the insurance industry, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
• Risk aware in handling client information, 100% client centric, focussed on the best possible outcome for our clients at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members!
• Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS office.
• Eligible to work in the UK.

About rewards and compensation
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.


Below are the minimum core benefits you\xe2\x80\x99ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to \xe2\x80\x98buy\xe2\x80\x99 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we\xe2\x80\x99ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan

• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more\xe2\x80\xa6

Additional Information:
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.


We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don\xe2\x80\x99t worry, we\xe2\x80\x99re here to help, however, we can only do this if you let us know.


Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you\xe2\x80\x99d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


If this sounds like somewhere you\xe2\x80\x99d like to join, we\'d love to hear from you!