Job Description

General information


Job Posting Title
Team Leader
Date
Monday, July 28, 2025
City
Remote
Country
United Kingdom
Working time
Full-time
Description & Requirements


Be part of something great



Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.



Job Purpose



The Scheduling Team Manager (Personal Independence Payment (PIP)) - Lot 1 manages the performance of a team of Scheduling Administrators (PIP) in Lot 1, responsible for the booking of appointments for PIP assessments including accurate and timely upload of appointments in the correct order, dealing with cancellations and re-arrangements and specific claimant requests such as BSL or interpreters.


The Scheduling Team Manager (Personal Independence Payment (PIP)) - Lot 1 is required to act as delegate for Customer Appointment Manager - Lot 1, as required.




AccountabilityResponsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the tea in line with Maximus values.
Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
Producing and making active use of statistical data and work management reports to effectively manage workloads
Provide performance reports/ data as and when required
Building and maintain positive customer relationships.


Internal

Support Centres Director - Lot 1
Support Centres Manager - Lot 1
Customer Administrators
Customer Appointment Team Leader
Scheduling Administrators
Rota Planning Manager
Support Centre Functions
Health Professionals
Assessment Delivery Management
VCC

External

Customers
Appointees
Authority


Qualifications & Experience
Essential

Previous experience in a customer service supervisory role
Experience fostering a culture of customer and client focus

Desirable
Knowledge of PIP Benefits

Individual Competencies

A commitment to the principles and practices of diversity, equity, and inclusion.
Excellent people management skills.
Able to communicate effectively, influence and negotiate to achieve business goals; sets direction and motivates team members to work to challenging and tight deadlines.
Strong planning and organisation skills with ability to prioritise and problem solve when multi-tasking.
Strong teamwork experience

Good IT and analytical skills with the ability to read reports and identify actions to improve performance

Travel Requirements
Must be able to travel between Support Centre locations as required


EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
29,500.00
Maximum Salary
34,500.00