Job Description

About us:

At PSS, we've got an important job to do; and that's to help people make the most of their lives, no matter what life throws at them. Whether you're working directly with the people who use our services, or behind the scenes in one of our offices, every day you'll be helping to make other people feel happier, healthier and more supported.

We're a social enterprise or, as we like to call it - a 'business with a heart'. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better - no matter what life throws at them. We've got offices across Merseyside, North Wales, Lincolnshire, Manchester, Norfolk and Suffolk and the Midlands, where we're making our stamp.

What's our Women's Turnaround service all about?

Our Women's Turnaround team have been supporting female offenders in Merseyside since 2010. Based on the success of the service in delivering positive outcomes, Women's Turnaround has recently expanded into Cheshire and North Wales. Our team work alongside the probation service and the women to understand the multiple reasons behind their offending behaviours and find ways to reduce their likelihood of reoffending in the future. Women are given the opportunity to access a range of specialist support options from groups to one-to-one support, to remote support through PSS services and partner agencies. This holistic approach supports women with things like: managing emotions, overcoming substance misuse, support with mental health and wellbeing. Women can also be referred to partner agencies for practical support on areas such as housing and employability.

Our team are genuine, big-hearted, open-minded, determined and professional.

Meet Amanda

Amanda was signposted to Women's Turnaround by the drugs service she was using after leaving prison. She met with a Women's Turnaround project worker who carried out an assessment with her and saw she had multiple needs. Amanda was a heroin user with a child in care, she had witnessed violence, was experiencing a lot of grief and social isolation in her life.

A support plan was created alongside her project worker, and some interventions were put in place to help meet her needs. Amanda was offered counselling and trauma support for her grief as well as support for the ongoing drug use. These were both seen as significant risk factors in her potential choice to reoffend.

After 13 weeks, Amanda had fully engaged with her support plan and was drug free with the support of Turnaround and the drug and alcohol services she was using. Her project worker supports her to have unsupervised visits with her child and she is working to regain custody and have her child returned from care with the support of the service.

What you'll do as a Women's Turnaround team leader

As a team leader you'll lead our dynamic team to work with female offenders with complex needs, in custody for pre-release support and in the community across North Wales. Your team will be offering the women they support structured interventions and activities to empower them to turn their lives around. You'll manage your team in promoting rehabilitation and offering person-shaped support to women with a variety of complex needs experiencing risks and offence-related issues. As well as managing your team to provide exceptional support you will champion our service and support us to grow, developing stronger partnership working and promoting the important work that we do.

You'll take your responsibilities very seriously, focusing on:

Helping our service to shine

Leading the team to understand the diverse needs of the people they support to make sure that the service is accessible to all. Making sure all important risk assessment, risk management and safeguarding procedures are followed at all times and that risks are prioritised and reacted to. To keep an eye on the delivery and monitoring of our service and keep up a professional standard at all times To work with external agencies and people we support to monitor the effectiveness of the service and promote the impact. To support in the development of better staff training and service improvements. To liaise with other PSS services to update and share policy and procedures and standards of best practice; and to provide consultation in areas of specialist knowledge. To promote the service through events and professional forums. To make sure that case files, records and case management systems are accurate and complete, and that both are kept and in compliance with data protection requirements. To look after all our health and safety policies, procedures and checks are understood and completed as required. To travel between several locations.

Nurturing our teams

To ensure that staff work effectively and sensitively within their role, offering regular supervision and support. To empower staff to develop new skills in in relation to management and support of female offenders. To be involved in any recruitment, selection, induction and retention processes. To facilitate training for staff and social work students you are responsible for. To ensure that your team have a clear understanding of their roles, of the service objectives, and of the standards that must be achieved within the service. To develop and sustain ongoing working relationships with referrers and partner agencies including; the probation service, prison service, social services, third sector services and the wider community.

Helping us stick around for future generations

To maintain excellent written records/monitoring information and contribute to the collation and presentation of data reports required for quality monitoring. To contribute to reports back to commissioners and the project evaluation team including; attendance, needs addressed, good news stories, and outcomes for women. To work with management team on service developments.

What do I need for this role?

We need people who live up to our values of being: genuine, big-hearted, open-minded, determined and professional. You'll need to be committed to supporting women and improving their life opportunities and have experience of working with women with multiple and complex needs as well as experience of working in the criminal justice system and / or social care sector. A Level 3 in Social Care, Social Work, Psychology and Children or Families work or a comparable qualification is also required in addition to experience of providing structured support to individuals and leading in this area.

You will also need a full, clean driver's license.

The ability to use and understand the Welsh language is desirable, but not essential, for this role.

Above all, we need someone who believes that every person should have the chance to improve their lives and will support people to achieve their hopes and dreams.

This post is exempt under schedule 9 part 1 of the Equality Act 2010.

If you are offered the above position, an Enhanced Disclosure and an Enhanced Level 1 vetting/standard plus is required. Standard plus is for applicants with any convictions, cautions, reprimands, or final warningswill be required.

Before you apply, we just want to let you know some key information about our selection process:

We have an equity, diversity and inclusion (EDI) policy, which aims to remove any kind of discrimination in employment. Our candidates are selected on merit only, which means they'll be given equal opportunities no-matter what their age, disability, gender, sexual orientation, marital status, race, religion or beliefs might be.

Once you hit that 'apply' button, you'll be taken across to an online recruitment system called Applied. Applied is the only hiring software with diversity and fairness built into every step of the process and we're very proud to partner with them to help us give you an unbiased recruitment experience.

Applied wants to make sure its doing its job by finding out more about the socio-economic backgrounds of people applying for roles through their site. Once you register your details on the Applied site, you'll be asked to give a bit of info about you: things like your age, gender, ethnicity, etc. You'll also be asked questions around whether your parents went to university and whether you had free meals at school. These questions are set by Applied experts based on extensive research and expertise, and you can find out more about this here.

This information is completely anonymised, and here at PSS, we never see answers linked to a candidate's name. The answers you give here don't form any part of our decision-making. We only receive combined data about an applicant pool (and only when there's enough applicants to ensure that answers can remain anonymous). We report on this data every quarter to help us find out if there's anything in our process that harms the chances of success for candidates from minority groups and any possible steps to help improve this.

If you still prefer not to answer, that's no problem at all - there's also an option to select 'prefer not to say'. The only EDI-related information that we will learn about you is if you tell us that you have any reasonable adjustments needed at any part of our process.

Your trusty candidate pack will also help you get a feel for what it's like to work with us, find out what we're looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read.

Please feel free to get in touch with us if you have any questions about the above by emailing peopleandcultureteam@pss.org.uk or calling our team on 0151 702 5555.

We also welcome any feedback you might have about our approach so there'll be plenty of opportunities for you to give this as part of the process.

Like the sound of it?

Come and join us!

Closing date: Friday 29th August 2025

Female Team Leader - Women's Turnaround service - North Wales

Salary: 30,510 per year

Hours: 37 hours per week

Location: North Wales Women's Centre, Water St, Rhyl LL18 and working across various outreach sites in North Wales and HMP Styal

Contract type: Fixed term to 31/03/2027

PSS values the importance of Diversity

Job Types: Full-time, Fixed term contract
Contract length: 20 months

Pay: 30,510.00 per year

Benefits:

Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Referral programme Sick pay
Work Location: In person

Reference ID: TLWTS082025