Job Description

Job Title: Team Leader at The Big Manchester Bake

About Us:

Join the team at The Big Bakes, the UK's Number 1 baking event, and be part of creating unforgettable experiences. Our secret? A team that brings joy and excitement to our baking tents every day. We're all about making work a delightful place to be, so if you love being part of a unique concept at a truly unique location then keep reading.

Check out this video to get a taste of the magic we create: Watch now.

https://www.youtube.com/watch?v=IPBhmf5izYk

Our Baking Promise to you:

At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter. Baking Experience for 4 once you've completed your probation period 50% off food and drinks at our venues 50% staff discount for up to 6 additional tickets a year Christmas and New Year's Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan) 150 for referring a friend to join our hospitality team and 250 for referring a baking friend. 24/7 Counseling support & legal and financial advice support through our Employee Support Programme 24/7 access to an online GP Your birthday off Amazing team parties twice a year And plenty of cake...

Team Leader Role Description

Our Team Leaders are highly enthusiastic, personable, and possess strong and proven customer service skills. They are always willing to go the extra mile to ensure an outstanding experience for both guests and team members.

Team Leaders are the driving force throughout each shift, supporting the Head Baker and guiding the team. They lead by example and are key contributors to a positive, fun, and proactive work environment.

Key Responsibilities:

Operations

Drive team efficiency during opening, changeover, and closing the site. Assist with stock takes and ordering lists on a weekly basis. Routinely check cleanliness and stock levels during open, changeover, and close. Ensure the tent is organised, including cupboards, shelves, and storage units. Adhere to and maintain all food and health and safety standards. Problem-solve in difficult situations, seeking extra assistance from managers when needed. Report summaries of the day's events using the team communication channel, Slack. Regularly provide updates, ideas, and feedback to the site manager.

Guest Experience

Take responsibility for welcoming and seeing off guests in an engaging manner. Circulate throughout the site during daily events, interacting with guests to contribute to an enjoyable and social environment. Support and offer encouragement and creative hints & tips to customers. Handle guest enquiries and feedback with a friendly and professional approach.

Team Leadership

Ensure all assistants understand their roles and support less experienced team members. Lead by example and drive efficiency throughout the shift. Train new team members. Provide feedback to team members on performance, improvement areas, and conduct issues like lateness or personal phone use during shifts.

Working conditions:

If selected, you will be joining our fantastic team at our Manchester site, where the role involves exciting shift work from Monday to Sunday. We are looking for someone who loves engaging with large groups of customers and thrives in a lively environment. There may be occasional travel to other venue locations across the UK, with advance notice provided.

Physical Requirements:

The nature of the role is hospitality-based, involving exciting tasks like carrying ingredients and utensils to customers, and warmly welcoming and greeting guests throughout the venue. Our opening hours are between 7 am and 11 pm, with shifts occurring within, and occasionally outside, these times.

Job Types: Part-time, Permanent

Pay: 12.75 per hour

Expected hours: 12 - 16 per week

Ability to commute/relocate:

Salford, M3 5JL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you happy to work some shifts until 11pm and weekends (rotating schedule)? What days and hours are you available to work?
Experience:

Hospitality: 1 year (required) Customer service: 1 year (preferred) Supervising: 1 year (required)
Work Location: In person