Job Description

Our Ways of Working Principles: We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:Do what's right

Trust & give permission

Delivery matters We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

The team in Tamworth are looking for

two Team Leaders with a minimum of 3 years, Team Leader experience in a print production, manufacturing or fulfilment environment. They will be responsible for overseeing the day-to-day operations, including inbound (IB), outbound (OB), and the print room, to ensure smooth card production, product flow, quality standards, and customer satisfaction. This role involves leading a team, managing consumables, troubleshooting issues, and collaborating with stakeholders to optimize performance and drive continuous improvement. Reporting to the Shift Manager, the Team Leader plays a key role in maintaining productivity and quality.

The Team Leader directly impacts operational efficiency, product quality, and customer satisfaction by maintaining smooth operations, minimizing downtime, and implementing improvements. Effective leadership in print, gift, and fabrication production ensures high standards and meets customer expectations.
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Main Responsibilities:

+ Oversee the flow of card production, fabrication, picking, or dispatch of inbound (IB) items, ensuring all process paths are continuously supplied. + Plan and allocate staffing to meet daily production demands and Deliver on Time (DOT) requirements.
+ Maintain inventory of consumables and coordinate reorders as needed.
+ Implement and adhere to best practices for operational tidiness and machine maintenance.
+ Troubleshoot machine issues promptly and ensure timely repairs.
+ Ensure compliance with safety and environmental regulations within the print room.
+ Facilitate clear communication with Maintenance, Health & Safety (H&S), and Operations teams to proactively address issues.
+ Report operational challenges, proposed solutions, and updates to the Shift Manager.
+ Lead continuous improvement projects aimed at optimizing print room efficiency.
+ Monitor and uphold quality control standards in all print room processes.
+ Ensure that H&S policies and procedures are followed by all employees on the shop floor.
+ Maintain inventory accuracy and effectively resolve stock-related issues.

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Management and Leadership Responsibilities:

+ Lead, motivate, and develop staff, fostering a positive and productive work environment. + Provide training and guidance on operational processes and safety protocols.
+ Support and encourage team members to reach their full potential within the operational environment.
+ Identify barriers to employee productivity and implement solutions to ensure targets are consistently met.

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Success will be measured by:

+ Efficient management of operations and consistent achievement of production targets. + Minimal downtime resulting from technical or operational issues.
+ High standards of product quality and customer satisfaction.
+ Positive feedback from internal stakeholders and effective cross-departmental collaboration.
+ Successful implementation of continuous improvement initiatives.

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Essential Criteria:

+ Previous minimum 3 years of a Team Leader experience in a print production, manufacturing or fulfilment environment. + Strong understanding of printing processes, machine operation, and troubleshooting.
+ Proven leadership skills with the ability to motivate and manage a team.
+ Excellent problem-solving abilities and attention to detail.
+ Strong communication skills and the ability to report issues effectively.
+ Commitment to safety, quality, and continuous improvement.

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Desirable Criteria:

+ Experience in workflow management. + Familiarity with Lean or Six Sigma methodologies.
+ Knowledge of HP printing technology.
+ Higher education in printing technology, logistics, or a related field.

Shift Pattern:

Week One:

In: Monday, Tuesday, Wednesday
Off: Thursday, Friday
In: Saturday, Sunday

Week Two:

In: Wednesday, Thursday, Friday

Shift Times:

Weekdays: 12:00 - 22:00
Weekends: 12:00 - 21:30

There may be a requirement to adjust start and finish times based on operational demands, particularly during peak and off-peak periods. Flexibility and a proactive approach are essential.

Want to hear more?

Find out more about Moonpig Group and what it has to offer here!

Moonpig's Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We're proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.
We'll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.