Job Description

The Role

40k -48k Base Salary / up to 55k OTE

We are seeking a

Team Leader

for our

Tenancy Progression Team

to coordinate and deliver our

world-class service

from the first interaction of the tenant journey.

This role is central to building confidence among our residents, clients, and partners. You will be responsible for

leading and supporting the team

to ensure all tenancies are processed efficiently, accurately, and within agreed timeframes. This role

acts as the key link

between the Tenancy Progression team and the wider Lettings Department, ensuring smooth communication, consistent performance, and the

highest standards of customer service

. As a leader in our business, we're looking for a charismatic and positive individual who can embody and demonstrate our core values in every interaction.

About Us

We are a

London-based, privately-owned, self-funded real estate business

specialising in

Build-to-Rent and Co-Living

. Our mission is simple:

Winning Together. The Right Way.

We partner with funds, asset managers, institutional landlords, and private residential owners to unlock performance and deliver intelligent solutions across the living sector. With ambitious goals -- 10,000+ managed units, 500+ leases per month, and 25m turnover within 10 years -- we are building a world-class team to help us get there.

Key Responsibilities:

Team Leadership & Management

Lead, support, and motivate the Tenancy Progression team to meet and exceed performance targets and service standards. Act as the first point of contact for team members for guidance, problem-solving, and escalations. Conduct regular 1:1s, team meetings, and performance reviews to drive accountability and development. Support new team members through onboarding, training, and mentoring.

Operational Oversight

Monitor and manage daily workloads, ensuring even distribution and timely completion of all tasks. Oversee the end-to-end tenancy progression process, ensuring compliance with company policies and legislative requirements. Take ownership of challenge or complex tenancy files, resolving issues efficiently and maintaining excellent stakeholder communication. Ensure all documentation, payments, and references are completed accurately and in line with deadlines.

Performance & Quality

Track and report on key performance metrics for the team (e.g., turnaround times, fall-through rates, compliance). Identify process improvements and contribute to refining systems to improve efficiency and service quality. Ensure all communication with landlords, tenants, and internal teams is professional, prompt, and aligned with brand standards. Make sure the Right Now Referencing standards are upheld in the best interest of our clients. Deliver a first-class user experience for every renter that chooses to rent through Right Now.

Collaboration & Communication

Act as the primary liaison between the Tenancy Progression team and the wider Leasing Department. Work closely with Leasing Negotiators, Property Management, and Accounts to ensure a seamless customer journey. Escalate significant issues, delays, or risks to the Lettings Manager promptly with proposed solutions.

About You:

1. Proven experience in Tenancy Progression or Administration roles within Lettings, Build to Rent or Co-Living.

2. Aligned with our

POWER

values:

Positivity Ownership Word-Class Basics Exceed expectations Rise
3. Previous leadership or supervisory experience desirable.

4. Strong understanding of lettings, legislation, compliance, and tenancy documentation.

5. Confidence to manage internal stakeholder relations

6. High attention to detail, accuracy, and organisational skills.

7. Proactive problem-solver with the ability to manage multiple priorities.

8. Proficient in CRM and property management software (e.g., HubSpot, Reapit, or similar).

What Success Looks Like

#1: Positive feedback from clients and residents. A trusted colleague that supports the objectives of the wider team. Making suggestions to improve company efficiency and streamline processes. Going beyond what is expected during busy periods. Positive attitude and someone who enjoys their role.

Why Join Us?

This is a unique opportunity to shape a pivotal function in a fast-growing, ambitious business. You'll play a critical role in building a company that:

Is

independent, agile, and self-funded

. Has the ambition to scale nationally, starting from London. Values

positivity, ownership, and innovation

as much as compliance. Sees compliance not as a constraint -- but as a

competitive advantage

.
If you want to be part of a business where

integrity and performance go hand-in-hand

, we'd love to hear from you.

Job Type: Full-time

Pay: 40,000.00-48,000.00 per year

Work Location: In person