Job Description

As a Team Leader you will line manage and support a team of Urgent Care Coordinators, Drivers and Receptionist and to lead manage a team of multi-disciplinary staff when acting as shift lead to ensure the provision of a high quality, safe and accessible Out of hours service to patients.

Your day to day...

Responsible for team management and optimal performance of direct reports to achieve maximum network efficiency, and achievement of KPIs and quality indicators
Work collaboratively with Operational and Clinical Management Teams to ensure delivery of a safe, responsive service to patients and that key performance indicators are being met
Support staff recruitment and rota cover activities to ensure required levels of staffing are in place
Ensure all direct reports complete all relevant statutory and mandatory training
Supervise, support and coach individuals to ensure delivery of high quality, safe care and quality standards are being met by your team
Provide an escalation referral point for queries relating to calls/cases
Support the investigation of complaints and incidents, and delivery of learning and actions following an investigation
Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within your team.

Qualifications, Experience & Training...

NVQ Level 3 or equivalent qualification and/ or have significant relevant work experience.
Able to demonstrate relevant work experience related to the role in supervisory / leadership capacity
Good communication, listening and interpersonal skills; able to engage effectively with people at different levels and professional backgrounds
Ability to work to deadlines and to prioritise, in a fast-paced environment
Good time management capabilities
Ability to work, lead and motivate in a team environment

Please note that this role involves out of hours working and shifts will include rotation of daytime, evening, weekend and bank holidays.

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.