Job Description

This role is accountable for managing a team of Patient Service Coordinators for a cohort of patients. This role will ensure they, and their team deliver exceptional customer service when booking appointments and discussing the imaging, tests and procedures.

Managing a team delivering a referral service for NHS and Private referrals by organising and monitoring the day- to-day workload of the team.

Carrying out all people management activities including 121's, appraisals, managing absence from work and recruitment of new colleagues. These duties will be performed in line with processes and policies set out by the Operations Manager - Referral Centre. Ensuring the team understand the tasks they need to perform and how to perform the tasks to a good standard. Solving the immediate problems/queries of the team to ensure the smooth running of the patient referral processes. Ensuring the workload is resourced appropriately and any issues flagged in a timely manner. To ensure regular, efficient validation of all waiting lists in accordance with MIP Policies. Maintaining good communication networks and relationships at all levels within the team, other sites, department, colleagues, referrers and patients. To be an advocate and demonstrate high standards of customer care and create a positive and proactive approach to customer service with their line reports. Working closely with Centre/Imaging managers to ensure suitable allocation and booking of patients for their specific sites. Building strong relationships with internal and external customers. Giving timely and accurate advice when requested whilst providing feedback to the Company on changing customer requirements.
This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave On-site parking Private medical insurance Referral programme Sick pay
Work Location: In person