Job Description

Pro Insurance currently has an exciting new opportunity for a Team Manager to join our Claims Central Services Team.

Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role

Reporting directly to the Head of Specialist Claims, the Role Holder will be responsible for the leading and motivating the Claims Central Services Team, which is responsible for the delivering of the following functions for the UK Specialist Claims Team function:

Processing inward and unreferenced post

FNOL processing

Inward ELTO Tracing Activity

Outward ELTO Tracing Activity

Coverage Investigations

Responsibilities

Operational Management of the team, to include, but not limited to, the following areas of responsibility:

People

Line Management of team.

Talent identification and management.

Team building.

Monthly 121's with all direct reports.

Weekly team meetings.

Appraisals.

Ensuring all direct reports have a PDP in place and that is actively managed.

Enhance the ability of the team to perform through contribution to structured training plans developed to address any wider development needs.

Ensure adherence to the Company Charter.

Operational Delivery

Ensuring compliance with all SLA's via:

Management of resource - You will ensure resources are planned, implemented and utilised to ensure operational delivery.

Weekly team meetings.

Ensuring QA/QC are completed in a timely fashion.

Conducting regular resourcing reviews.

Recruitment

Delivery of training and induction plans.

Working with the finance team and the Account Manager to monitor the financials and profit margins for the CCST function.

Working in conjunction with the Account Manager, the role holder will produce, review and provide analysis and commentary to operational MI and ad hoc presentations to support delivery of value to clients.

Working with Specialist Claims Analyst, to develop data points and reports to monitor and measure Pro's operational strategy.

Adopting a continuous improvement approach as to identify areas where the team can add greater value to Pro's overall value proposition i.e. operational efficiencies, improvements and strengthening team capability.

Compliance and Governance

Driving a culture of excellence and operational rigour through the team via regular operational reporting, quality assurance, governance, controls, structured training, regular coaching and feedback.

Oversight of QA/QC processes and function within the CCST Team.

You will ensure governance and control procedures are in place such as data management to ensure UK EL PL Claims maintains operational resilience requirements.

You will ensure all suitable controls are in place through a monitoring and control framework to be agreed by Pro Compliance Team.

Oversight of external audit processes including, but not limited to, ELTO Directors' Certificate and MIB Tracing Audits and engagement with external Auditors/Stakeholders.

General

Contribute to and manage projects relevant to the team, specifically in respect of Pro's wider claims proposition.

Support business development initiatives (as required) and participate as Operational SME in appropriate business development activity.

Represent clients and Pro in a Professional manner to both peer and potential marketplace acquaintances.

Skills and experience

Previous Team Management experience

Strong stakeholder management is essential as the successful candidate will liaise with various business functions internally, and externally with our clients.

Familiar with process efficiency methods

Experience of leading and influencing people.

Understand the business environment.

By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Work from home
Work Location: Hybrid remote in Horsham