Job Description

? We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo ??
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Team Manager, FinCrime Business Banking
Remote in the UK ?? | ? 32,200 - 43,600 | ?Check out our ?
?Our Financial Crime Team
Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering.
Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our businesses. We're looking for individuals with a blend of experience in preventing financial crime in Business Banking and some exposure to team leadership to join our Financial Crime Operations team as an Financial Crime Business Banking Team Manager.
Your team will consist of around 12 Financial Crime Business Banking Investigators that will complete a number of different business banking tasks. You will lead a team of investigators and be in a position to answer all of their escalations as well as complete quality control.
As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime business banking tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.
You'll hold weekly performance and team meetings with your team to ensure everyone is informed, engaged, and performing in their role. You'll also be responsible to undertake reviews of work completed and provide timely feedback ensuring the work is completed to the highest standard and the right amount is being worked with the hours available so deep knowledge on these Financial Crime Business Banking tasks is a requirement. You will also need to be comfortable having difficult conversations, addressing challenging situations should these arise.
Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you'll have the opportunity to help shape the team as it continues to grow.
?You'll play a key role by...

• Managing the personal & professional development of approximately 12 Financial Crime Business Banking Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team, reviewing work status and availability of your team members
• Providing meaningful feedback to your team and learnings are being had from this
• Communicating and embedding change within the team, driving a positive culture to help us progress as we grow
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo's values.
• Being part of a high performing management team, supporting each other when required

?We'd love to hear from you if...

• Strong background in managing a team within Financial Crime, ideally in Business Banking.
• Have experience in managing ER cases and performance management
• Have an understanding of current financial crime trends and typologies.
• You have experience providing technical coaching and feedback on FC Business Banking tasks
• You're a clear and inspiring communicator, with excellent written and verbal English.
• You're empathetic and have a supportive approach to people leadership.
• You're great at prioritising problems and assessing risk in an operations environment.
• You are passionate about working in a fast paced environment and comfortable with change.
• You can quickly become a key member of the leadership team and support the pillar

Preferred Experience and Qualifications

• You have experience conducting investigations in an operational setting with subject matter expertise preferably in FC Business Banking
• Recent experience with emerging financial crime trends and typologies.
• Experience managing employee relations cases.
• Experience taking individuals and teams from a position of underperformance to high performance.
• Experience accurately interpreting and representing complex management information.
• Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification.
• Fluency in MacOS, Slack, and GSuite tools.
• Strong verbal and written English communication

? What's in it for you
?32,200 - 43,600 ?share options.
? We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.
? This role is remote based in the UK
?1,000 learning budget each year to use on books, training courses and conferences.
? Plus lots more! .
? The application journey has 2 key steps

• Application questions
• Leadership/Technical Interview

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com
The closing date for applications is Tuesday 30th September.
#LI-REMOTE #JW
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage ?

Skills Required