Job Description

About Maples

At Maples we support people to overcome challenges, reach their goals, and make a real difference to their lives. Together we plan ways for them to thrive within the community, and then work as a team with them and other partners to achieve the outcomes defined.

Maples was formed as a family run business by Simon and Sue Dickason in August, 1994. They had a vision to move away from traditional approaches of the time and towards ones that empowered individuals to take control of their own lives, offering choice around their future, and taking positive risks in the aim of growth.

Today a team of valued individuals continue their work. It has grown to offer a wide spectrum of community rehabilitative, support, and housing solutions that meet the needs of people living with mental illness and learning disability challenges.

The organisation has always tried to enable staff to focus on 'doing the right thing' and being themselves. We aim to enable people to grow by developing connections with themselves, each other, and their community. We support individuals by working with them to make decisions about their life together.

Purpose of Role

Accountable for ensuring your division is managed effectively and in line with legislation, best practice, internal governance, quality assurance arrangements and local authority contracts as well as supporting continued service expansion and development. Maples works within a Housing First Model, which we believe allows our service users to have a strong foundation for recovery.

To provide support, guidance and leadership to your team enabling them to deliver creative, flexible, effective and outcomes driven care and support to service users allowing them to achieve recovery, wellbeing and independence in a safe and supportive environment.

To create and provide support environments, that promote The Maples values, enhancing and enabling our clients to live independently in their community.

Role Responsibilities

Lead on dual diagnosis, substance misuse, working with individuals from a forensics pathway with complex mental health needs. Review all risk assessment and develop plans to mitigate risks End to end line management responsibilities of front-line staff (hiring, onboarding, training, supervisions) Liaise with and work alongside external partnership agencies, staff, service users and family members in an open and inclusive way Develop positive behavioural support strategies and positive risk management solutions to enable service users achieve their pathways to independence that promotes equality, diversity, and inclusion To take immediate and appropriate action to investigate and rectify any risks to health and safety arising from the work activity Use effective team briefings to communicate company requirements and policy Lead on crisis resolution including follow up to safeguarding, effective risk management, reflective practice and de-brief. Manage service user complaints to successful resolution Ensure compliance and governance of Local Authority contracts Maintain co-operative working relationships with other areas of the business to ensure continuous improvements Maintain a good knowledge of company policies, procedures and processes Ensure any deviation from quality is dealt with effectively and efficiently Ensure that the department is actively focused upon delivering the highest standards of customer service and customer expectations, both internal and external. Ensure that levels of efficiency are effectively and consistently improved Provide support/ leadership in the implementation of key projects and initiatives Support and adapt to changes and business growth Consistently demonstrate The Maples values (FOCUS) Carry out any other duties as required to support the team and our service users.

Attributes/ Skills Required

A social care qualification would be an advantage A recognized management qualification would be an advantage Relevant experience of working in mental health or another comparable field knowledge of and applied experience in working with dual diagnosis, substance misuse and individuals with forensic involvement. Strong IT skills Robust knowledge of Safeguarding protocols Knowledge of relevant legislation, regulation, local services, and resources Proven experience of people management Relevant experience of working in mental health or another comparable field

Other Requirements

Enhanced DBS clearance Right to Work Status (under this service we offer no visa sponsorship but is available elsewhere in Maples) Full UK driving licence
If you are excited by this role click 'apply' and submit your CV.

Job Types: Full-time, Permanent

Pay: 35,000.00-38,500.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount
Schedule:

Monday to Friday
Application question(s):

Do you live in any of the following postcodes BS2, BS4, BS5, BS13, BS1, BS3, BS6-12 or BS14-BS16.
Experience:

Mental Health: 1 year (preferred) People Managament: 1 year (preferred)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: TM090425