Job Description

Job Ref:

THE1022

Branch:

thebigword UK - Interpreting

Location:

thebigword UK - Interpreting, Leeds

Salary/Benefits:

Competitive Salary and based at our Amazing Leeds Office!

Contract type:

Permanent

Hours:

Full Time

Hours per week:

37.5

Posted date:

04/07/2025

Closing date:

06/08/2025

The Role Unveiled

We're the force behind over 20,000 face-to-face bookings and 120,000 telephone interpreting calls each month! Our cutting-edge technology automates 74% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.



Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn't their first language. We offer various shift patterns to suit diverse needs, ensuring we're there when our clients need us most.

Your Role in Action

Join us as a Team Manager, where effective management and team development are at the heart of what you do. As a leader in the team, you'll manage and elevate the team's performance through impactful appraisals and goal setting will be second nature, identifying and nurturing development along the way. You'll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team.


Build strong bonds with our interpreters, nurturing loyalty, and commitment. Lead, coach, and retain a high-performing team, ensuring maximum engagement and minimal attrition. Monitor and exceed key client/business SLAs, implementing proactive strategies for success. Set and track team KPIs and individual objectives, conducting impactful meetings for capacity development. Support with recruitment and new hires' induction Manage daily workloads based on client needs, and address queries effectively. Drive improvements in service delivery, satisfaction, revenue, and margins by collaborating with stakeholders. Engage actively in client meetings, delivering strong resolutions and fostering lasting partnerships.

The Perfect Match: Your Skills Talents

Impact-driven, with excellent communication and listening skills. Problem solver with a proactive approach, confident in decision-making. Passionate about making a positive difference and achieving targets. Resilient team player, eager to celebrate successes and promote best practices. Previous management experience and stakeholder management skills. Comfortable with numerical data, possessing intermediate Excel skills.

We are eradicating the final barrier of global communication!

At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We're proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.

Joining our team is not just a career, it's being part of something much bigger!

Equal Opportunities:

At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment

Perks That Make You Smile!

See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk