Job Description

Team Manager - Delivery Operations

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Location:

Knowsley

Hours:

40 hours per week, flexible shifts on a rolling rota (AM, PM, or Evening)

Operating Hours:

05:00 - 00:00

Reports to:

Operations Manager

About the Role

At Ocado Logistics, we're always looking for passionate people leaders who can help drive operational excellence and deliver outstanding service to our customers.


We have three exciting opportunities for Team Managers - Delivery Operations to join our growing spoke at Knowsley.


As part of a seven-person management team, you'll play a key role in leading and supporting the delivery operation -- ensuring it runs safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to the success of a team of approximately 400 colleagues on site.


This is a fast-paced, people-focused role where you'll make a real difference to the day-to-day running of our delivery service.

What You'll Do

Manage and lead the daily delivery operation on your shift


Monitor live routes, resolving delivery issues and ensuring customer satisfaction

Oversee driver performance, attendance, and engagement

Liaise with call centre and driver teams to maintain high service quality

Complete administrative and reporting tasks accurately and efficiently - this role requires strong IT proficiency

Support with health & safety and fleet management, including vehicle checks and route planning

Coach and develop your team, promoting a positive, safety-first culture
Conduct performance, absence, and disciplinary meetings in line with policy

What We're Looking For

Proven experience in a fast-paced operational or logistics environment


Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service

Strong organisational and communication skills, with the ability to prioritise under pressure

IT proficient - confident using tracking systems, reporting tools, and admin platforms

Experience managing formal people processes (performance or disciplinary meetings)

A customer-first approach, understanding how great delivery drives brand reputation
Flexibility to work across rotating shifts, including weekends

Why Join Ocado Logistics?

At Ocado Logistics, we put our people first. You'll be part of a collaborative management team that values safety, teamwork, and innovation. We'll support you with the tools and training you need to grow your leadership career while helping to deliver an outstanding customer experience every day.

Ready to make an impact?

Join Ocado Logistics and help shape the future of delivery operations at Knowsley.

Apply now to take the next step in your leadership career.