Job Description

Description

We're looking for a Team Manager to lead and develop a high-performing team within Platform Operations. This is a fixed term contract role starting in

February 2026

. You'll oversee all aspects of the team's activities, ensuring accurate and efficient processing while maintaining excellent service and good customer outcomes. The role requires strong leadership, deep knowledge of platform processes, and the ability to collaborate effectively with stakeholders.

What you'll do

Manage a team of Operations and Senior Operations Associates, providing coaching, guidance, and performance feedback. Oversee end-to-end processes, ensuring timely and accurate completion. Develop and implement operational procedures, controls, and best practices to improve efficiency and mitigate risk. Collaborate with other managers to deliver consistent, high-quality service across the Platform. Monitor and resolve operational issues, working with relevant teams. Drive process improvements and automation initiatives to reduce manual interventions. Report and present accurate MI on team performance and operational issues to senior management. Lead team meetings and actively contribute to management forums. Set goals and hold regular check-ins with your team. Attend service calls with adviser firms, third-party users, and suppliers when required.

The knowledge, experience and qualifications you need

Investment Management Certification (or studying towards). Ability to work under pressure and adapt to a fast-paced environment. Strong attention to detail and accuracy. Ability to work both independently and as part of a team. Excellent numeracy and literacy skills.

What You'll Be Like

Committed to Treating Customers Fairly and delivering a duty of care to clients. Self-starter with a positive attitude and willingness to embrace change. Strong time management and prioritisation skills. Able to engage and motivate others effectively.

The base

You'll be based at our

Broadlands Business Campus near Horsham, West Sussex

. The campus offers a spacious, modern working environment with an on-site restaurant, coffee shop, and gym. We also provide a regular shuttle bus to and from Horsham's mainline train station.

About Benchmark Capital

Benchmark is one of the UK's leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial planners through our technology led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all of which are designed to support advisers at every step of their journey - from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.



We operate offices across the UK, and have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.



As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat client fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.



As part of the

Schroders Plc Group

, and the Schroders Wealth Division, Benchmark sits within the UK largest listed asset manager with over 750bn of assets. Benchmark has the benefit of having a focussed business model with clear accountability with the benefits of being part of one of the UK's largest financial services businesses.

We're looking for the best, whoever they are

We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company its clients and its employees. That's why inclusion and diversity are strategic priorities for us. We're proud to be an equal opportunities employer. You're welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio-economic background. We're building a workplace where everyone feels respected, valued, and empowered to thrive.