Job Description

Job Title:

Team Manger - Viewings

Department:

Customer Operations

Salary:

30,000 per annum (Potential to earn additional 12,000 in performance bonus)

Location:

Remote

Direct Reports:

1-20 (this may change dependant on structure and business requirements)

All About us

At Purplebricks, we're not your average estate agency. We're flipping the script on the property game--using smart tech, fresh ideas, and a serious focus on people to make buying and selling homes smoother, faster, and actually enjoyable.





We're all about keeping things real. Real support. Real flexibility. Real opportunities. We know success doesn't come from standing still--and neither do we. If you're hungry to grow, driven to succeed, and ready to be rewarded for it, this could be the start of something big. We're big fans of promoting from within, so your first role here might just be the first step in a much bigger journey.

Purpose and Requirements

What is a Viewings Manager?

As a Viewings Manager, you will be oversee the day to day operations of a team of Local Property Agents, ensuring the successful delivery of accompanied viewings. Your primary responsibility will focus on managing the performance of the team, focussed on selling homes, maximising cross selling opportunities and delivering excellent customer service. You will work closely with Senior Leadership and contribute to the development of sales strategies, and ensuring the team is aligned with overall business objectives. You will have experience in the property industry, proven leadership abilities with a process mindset. You have the skills, experience and market knowledge to develop and coach a high performing tea to achieve revenue and customer satisfaction targets.

Team Leadership

Lead, manage and develop a team of LPA's scheduling accompanied viewings, ensuring they meet KPIs ad deliver excellent customer service

Performance Management

Conduct regular performance reviews and provide constructive feedback through 121's and team meetings. Implement performance improvement plans and recognise and reward achievements

Coaching and Development

Provide ongoing training and coaching to enhance skills and knowledge of the team LPAs, including sales techniques and customer service best practice. Identify areas for development and implement training programmes as needed

Operational Excellence

Ensure the team operates efficiently within the standard operating rhythm, meeting KPIs. Monitor and manage work schedules to optimise performance, ensuring sufficient coverage for viewings across locations and maintain an organised way of working



Contribute to and champion a culture of continuous improvement

Customer Service Focus

Emphasise a customer centric approach with sales through service, ensuring sales efforts are aligned with exceptional customer service



Identify and resolve any issues or challenges with efficient problem solving and maintain high standards

Communication and collaboration

Collaborate with other LPA managers to ensure standard operating rhythm and ways of working are aligned, with consistent communication and feedback.

Cross Selling Opportunities

Contribute to and execute sales initiatives to focus on selling homes, maximise revenue by means of upselling & cross selling. Track and analyse sales performance results, making data led decisions to optimise sales results and outcomes

What are you bringing to the team?

Leadership:

Ability to inspire, motivate, and guide a team towards shared goals

Relationship Building:

Excellent interpersonal skills to establish and nurture relationships with team and key stakeholders

Coaching Ability:

Ability to coach team members to enhance skills and drive performance improvement

Problem-Solving:

Analytical mindset with the ability to identify challenges and develop effective solutions.

Results Orientation:

Demonstrated track record of achieving sales targets

Time Management:

Strong organisational skills to manage teams and prioritise effectively



Analytical Skills: The ability to analyse data and make evidenced based decisions

Why you want to join Purplebricks?

We're a business driven by results but built on people.





At Purplebricks, we know that to hit our targets you need incentives.....



That's why we're all about giving you the

freedom and flexibility to work from anywhere in the UK

. No fixed office, no draining commutes--just the space to do your best work, your way. Build a home office that suits you, work how you work best, and as long as the results are there, we're happy.



On top of that, here are a few extras you might like:

25 days holiday

Celebration days off -

Marriage/civil partnerships, birthdays, and moving days

All the tech you need, delivered to your door

--with a quick and easy remote setup, so you're ready to go from day one.

Medicash Plan

--to help you stay happy and healthy, whether it's work, rest, or play.

Purple-Perks platform

--packed with staff discounts and benefits you'll actually want to use.

24/7 Employee Assistance Programme

--confidential support whenever you need a helping hand.

Exclusive Purplebricks property discounts

--for you, your family, and your friends.

Tailored commission schemes

--because we believe great work should always come with great rewards.

In-house Learning & Development Team

--To keep you growing, learning, and moving forward in your career.

Life Assurance

Ready to Join Us?

We don't want you to just fill a role -- we want you to thrive with us. If you're passionate, self-driven, and ready to make a real impact on the property industry, we want to hear from you........