Job Description

TEAM MEMBER JOB DESCRIPTION

We are seeking a dedicated and customer-focused Team Member to join our dynamic team. This role involves working across all areas of our operation, including cooking, cleaning, serving, and food preparation. You will play a key part in maintaining our high standards of Quality, Service, and Cleanliness, while ensuring every customer enjoys a great experience.

We pride ourselves on a positive work environment that fosters teamwork and growth. If you're enthusiastic, adaptable, and passionate about customer service, we'd love to have you on board!

Key Requirements:

- Adherence to strict hygiene and grooming standards.

- A full uniform will be provided, excluding jeans and shoes.

TEAM MEMBER RESPONSIBILITIES:

- Food Preparation & Cooking: Prepare and cook a variety of menu items, including burgers, chicken, fried products, and shakes, while following daily prep schedules.

- Customer Service: Operate tills and deliver exceptional service with a friendly and helpful attitude.

- Order Accuracy: Check and pack orders accurately, ensuring all items meet quality standards.

- Order Presentation: Present orders to customers in a professional and timely manner.

- Restaurant Cleanliness: Maintain cleanliness throughout the restaurant, keeping workstations and common areas tidy.

- Customer Issue Resolution: Address customer inquiries and resolve complaints professionally to maintain satisfaction.

- Team Collaboration: Work effectively in a team environment, utilizing different styles and methods as needed.

- Adaptability: Stay organised and calm during busy periods, ensuring smooth and efficient service.

- Communication: Exhibit strong communication skills with team members and customers alike.

- Professionalism: Maintain high personal standards of work, hygiene, and behaviour at all times.

What We're Looking For:

- A positive attitude and willingness to learn.

- Ability to handle fast-paced environments while staying calm and efficient.

- Excellent communication and teamwork skills.

- A passion for providing exceptional customer experiences

Job Types: Full-time, Permanent

Pay: From 12.50 per hour

Benefits:

Discounted or free food Flexitime
Experience:

Food preparation: 1 year (preferred) customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person